Subject: Re: 22811322 - Mark Knopfler - 21/08/2019 20:00 - Beacon Theatre, New York, US - Broker US - Buyer asking information about section
From: India Inbox <[email-masked]>
To: Christopher Hart <[email-masked]>, CS.NewYork <[email-masked]>, Ian OShaughnessy <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Stephen Blake <[email-masked]>
Date: Wed, 7 Aug 2019 04:37:27 +0000

Hey all,

Thank for the update.

Order has been moved to replacement. Please update buyer of the situation.

@Ian OShaughnessy<mailto:[email-masked]> tagging you as per your FU. No need to take further cation for e-tickets management here as seller uploaded parking pass instead of tickets.

Thanks,
Claire

________________________________
From: Christopher Hart <[email-masked]>
Sent: 06 August 2019 17:03
To: India Inbox <[email-masked]>; CS.NewYork <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Stephen Blake <[email-masked]>
Subject: Re: 22811322 - Mark Knopfler - 21/08/2019 20:00 - Beacon Theatre, New York, US - Broker US - Buyer asking information about section

Hi,

    Refund the buyer, as we do not sale parking passes on our platform.
  Seller listed from Processor and system didn't catch.

 Regards
    C.H.
________________________________
From: India Inbox <[email-masked]>
Sent: Monday, August 5, 2019 10:08 AM
To: CS.NewYork <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Stephen Blake <[email-masked]>
Subject: Re: 22811322 - Mark Knopfler - 21/08/2019 20:00 - Beacon Theatre, New York, US - Broker US - Buyer asking information about section

Hi @CS.NewYork<mailto:[email-masked]>,

  *   16 days, 9 hours away
  *   Tickets section: Parking
  *   [email-masked]
  *   Section Parking is invalid

Could you please assist with this query.

Kind regards.

Ingrid

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Monday, August 5, 2019 2:05 PM
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: TID: 22811322 - Mark Knopfler - 21/08/2019 20:00 - Beacon Theatre, New York, US - Broker US - Buyer asking information about section

Hi There,

With reference to above TID, the buyer is inquiring about the section purchased "Parking", the agent investigated on the venue map online and found out that there is no parking section for this event.

Could you please contact CSNY to check with the Broker US if they can provide tickets for the correct section here.

Kind Regards,
Rosette
________________________________
From: "Daniele Castiglioni" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 5 August, 2019 18:57:38
Subject: 22811322 - Mark Knopfler - 21/08/2019 20:00 - Beacon Theatre, New York, US - Broker US - Buyer asking information about section

Hi Rosette,

with reference to TID 22811322, Buyer asking information about section.

Seller listed e-tickets as Section Parking.

There is no section Parking mentioned in viagogo venue map. I checked also venue seating chart online.

can you please check and forward to SS US to check which e-tickets Seller has?

Thanks.

Kind regards,

Daniele