Subject: Twilio Call issue
From: Parvez Alam <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Mon, 5 Aug 2019 04:25:54 -0700 (MST)

Hi Rose, 

Can you add the name of the agents who are facing issue with Twilio and forward it to Mike so that he can get it done with the night teams. Once done, please ask might to send it back to me. 

Kind Regards 
Parvez Khan 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Cc: "Parvez Alam" <[email-masked]> 
Sent: Monday, 5 August, 2019 16:03:37 
Subject: Re: Twilio Call issue 

Hi Mansi, 

Please fill this sheet with the names of agents who are not receiving calls on Soft phone and forward it to Rose. 

Kind Regards 
Kritika Mirchandani 

From: "Parvez Alam" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Monday, 5 August, 2019 15:48:26 
Subject: Twilio Call issue 

Hi Kritika, 

Please add the name of the agents who are facing issue with Twilio Soft phone and then forward it to other TL's. 

Kind Regards 
Parvez Khan