Subject: Re: Twilio Call issue
From: Mansi Chhabra <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Kritika Mirchandani <[email-masked]>
Date: Mon, 5 Aug 2019 03:54:58 -0700 (MST)

Hi Rosette, 

Please fill this sheet with the names of agents who are not receiving calls on Soft phone and forward it to Night Shift TLs. 

Kind Regards 
Mansi Chhabra 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Cc: "Parvez Alam" <[email-masked]> 
Sent: Monday, August 5, 2019 4:03:37 PM 
Subject: Re: Twilio Call issue 

Hi Mansi, 

Please fill this sheet with the names of agents who are not receiving calls on Soft phone and forward it to Rose. 

Kind Regards 
Kritika Mirchandani 

From: "Parvez Alam" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Monday, 5 August, 2019 15:48:26 
Subject: Twilio Call issue 

Hi Kritika, 

Please add the name of the agents who are facing issue with Twilio Soft phone and then forward it to other TL's. 

Kind Regards 
Parvez Khan