Subject: RE: 22769437 - Tomorrowland 2019 - Weekend 2 - Glorious Sunday Pass - 28/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - RAG
From: Maiwenn Gouthe <[email-masked]>
To: India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Mutombo Muamba Arnold <[email-masked]>
Date: Mon, 5 Aug 2019 10:13:16 +0000

Hi

Yes that's fine, please follow the normal RAG process

Thanks
Maiwenn

From: India Inbox
Sent: 03 August 2019 11:58
To: Rosette Modiri <[email-masked]>; Maiwenn Gouthe <[email-masked]>
Cc: Mutombo Muamba Arnold <[email-masked]>
Subject: Re: 22769437 - Tomorrowland 2019 - Weekend 2 - Glorious Sunday Pass - 28/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - RAG

Hi @Maiwenn Gouthe<mailto:[email-masked]>

The buyer here was RAG

  *   the buyer reported RAG 4 days after the event
  *   no proof can be provided
  *   no mention of new tickets being purchased
  *   May a refund be approved

Kind regards,

Sinqobile

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 2, 2019 11:32 AM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Mutombo Muamba Arnold <[email-masked]<mailto:[email-masked]>>
Subject: TID: 22769437 - Tomorrowland 2019 - Weekend 2 - Glorious Sunday Pass - 28/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - RAG

Hi There,

With reference to TID 22769437, the buyer has reported RAG for Tomorrowland event 4 days after the event , the ticket was scanned however it came out as invalid then the security staff advised her to contact us.

The agent directly escalated the case to payment to refund buyer instead of flagging for TL approval.

Could you please forward the case to POC Maiwenn for the approval to refund the buyer here.

Kind Regards,
Rosette
________________________________
From: "Mutombo Muamba Arnold" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 August, 2019 15:25:28
Subject: 22769437 - Tomorrowland 2019 - Weekend 2 - Glorious Sunday Pass - 28/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - RAG

Hi Rosette,

Buyer called us stating that when she arrived at the venue with the printed ticket, it was invalid and she did not have the possibility to get a proof, as the security check did not want to talk to her any more and they told her to contact us, can you contact POC Maiwenn to get approval ?

Regards,
Arnold M.