Subject: TID: 19944837 - Jovanotti - 27/07/2019 16:00 - Spiaggia Fronte Isola, Albenga, IT - Broker IT - need to contact return team
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Mon, 5 Aug 2019 02:17:27 -0700 (MST)

Hi There, 

With reference to TID 19944837, the event got cancelled and the buyer had purchased 5 tickets however the buyer informed that they only returned 2 tickets out of 5 as she gifted the other 3 tickets to friends. The case was escalated to payment in order to refund buyer but PT is asking to confirm the number of tickets received with returns team. 

Could you please contact returns team and check the number of tickets received for this order. 

Kind Regards, 
Rosette 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 3 August, 2019 21:48:42 
Subject: 19944837 - Jovanotti - 27/07/2019 16:00 - Spiaggia Fronte Isola, Albenga, IT - Broker IT - need to contact return team 

Hi Rose, 

Event got cancelled and buyer returned only 2 tickets out of 5 (she confirmed on the phone as she gifted 3 to some friends and they did not give them back to the buyer). 

Agents escalated to PT team, and they have asked to confirm with Return Team. 

Can you please contact the return team in order to confirm they have received only two tickets. 

Thanks 
Valentina