Subject: Re: 22793896 - SMTOWN LIVE 2019 - 04/08/2019 - Tokyo Dome, Tokyo, JP - Fan Seller - Request updates
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Sat, 3 Aug 2019 15:22:32 +0000

Hi

below are the steps and please ask buyer to provide the account details full name and email per person so they can be sent to the seller

Tickets will be transferred.
Please follow the instructions below:

1. Use the link below to create a Ticket Board account:
https://ticket.tickebo.jp/pc/en/about-tb/member.html

2. Once your account has been created, send us the registered e-mail address and the name of the participant using the "contact us" link located under this e-mail.
(1 account is required for 1 ticket, 2 accounts are required for 2 tickets)

3. APP must be downloaded to view the QR code tickets to be able to enter, please click the link below to download
https://ticket.tickebo.jp/pc/en/liveqr_guide/

4. Open the app and use the ticketing account you have registered to sign in.

5. To view your tickets, click the QR code icon at the bottom left of the screen.
(Your seller will need time to transfer your tickets after providing us with the information)

* Face photo registration is not required for this event, you can skip this step.

* LIVE APP QR is required to access the game. Make sure you have an internet connection with your phone on the day of the event.

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Saturday, August 3, 2019 3:02 PM
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: TID: 22793896 - SMTOWN LIVE 2019 - 04/08/2019 - Tokyo Dome, Tokyo, JP - Fan Seller - Request updates

Hi There,

With reference to the above TID, the tickets will be live QR codes and the seller has already informed that the buyer needs to create the ticket-board account for tickets to be transferred. The case has been flagged to TL Stephen but there is no update yet.

Could you please contact the relevant team in order to forward the instructions to buyer on how to create a ticket-board account as all tickets for this event are Live QR codes.

Event is in 14 hours away.

Kind Regards,
Rosette
________________________________
From: "Maksim Semenov" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 3 August, 2019 19:59:21
Subject: 22793896 - SMTOWN LIVE 2019 - 04/08/2019 - Tokyo Dome, Tokyo, JP - Fan Seller - Request updates

Hi Rosette!

Seller is waiting for buyer's tickebo account information to transfer the tickets for tomorrow's concert.

Fan seller has LIVE QR CODE and unable to upload.
Event is 15 hours away.

mohd.faizuddin already flagged to TL Stefan

Can you please request any updates on the case?

Regards
Maks!