Subject: Re: 22683968, Thomas Rhett, Dustin Lynch & Russell Dickerson, 02/08/2019 19:00, Xfinity Center, Mansfield, US, Broker US, Delivery Plan issue
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Alessandro Giannattasio <[email-masked]>
Date: Sat, 3 Aug 2019 11:13:25 +0000

Hi

the DP has been updated

Kind regards
Sinqobile
________________________________
From: Rosette Modiri <[email-masked]>
Sent: Friday, August 2, 2019 1:55 PM
To: India Inbox <[email-masked]>
Cc: Alessandro Giannattasio <[email-masked]>
Subject: TID: 22683968, Thomas Rhett, Dustin Lynch & Russell Dickerson, 02/08/2019 19:00, Xfinity Center, Mansfield, US, Broker US, Delivery Plan issue

Hi There,

With reference to TID 22683968, the seller uploaded mobile QR codes however the delivery plan is TicketMaster Mobile - Ticket Transfer hence the buyer is unable to download tickets.

Event is in 9 hours away, could you please send tickets to buyer via CM to [email-masked].

Kind Regards,
Rosette
________________________________
From: "Alessandro Giannattasio" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 2 August, 2019 18:08:54
Subject: 22683968, Thomas Rhett, Dustin Lynch & Russell Dickerson, 02/08/2019 19:00, Xfinity Center, Mansfield, US, Broker US, Delivery Plan issue

Hi Rose,

in this order 22683968 (11hr away) the seller uploaded QR code tickets but the delivery plan is TicketMaster Mobile. The buyer didn't receive anything and I looked on OLS and I found this situation in the troubleshooting.

"The proof uploaded is a QR Code

Sometimes it occurs that sellers upload QR Codes as proof of transfer. This is not the seller's fault as it is an issue with the system. If you select "view etickets" in CSL and the proof is indeed a QR code ticket, please ask your TL to download the QR code and to change the delivery plan from Ticketmaster Mobile Transfer to QR Code. The TL will then need to upload the QR Codes onto the transaction.

QR Codes do not need to be printed, the buyer will need to download the QR Codes on their phone and show them on the phone when trying to enter the event. "

Can you please change the delivery plan and upload the qr code ticket in this order?

Thanks

Alessandro