Subject: TID: 19567472, The Rolling Stones, 05/08/2019 19:30, MetLife Stadium, East Rutherford, US, Broker US, Ticketmaster transfer issue
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Alessandro Giannattasio <[email-masked]>
Date: Sat, 3 Aug 2019 02:56:53 -0700 (MST)

Hi There, 

In reference to the above TID, the seller uploaded mobile QR codes however the delivery plan is TicketMaster Mobile - Ticket Transfer therefore the buyer is now unable to download tickets. 

Could you please send tickets to buyer via CM to [email-masked]. 

Event is in 2 day(s), 14 hours away. 

Kind Regards, 
Rosette 

From: "Alessandro Giannattasio" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 3 August, 2019 12:57:01 
Subject: 19567472, The Rolling Stones, 05/08/2019 19:30, MetLife Stadium, East Rutherford, US, Broker US, Ticketmaster transfer issue 

Hi Rose, 

in this order 19567472 (2 days away) the seller uploaded QR code tickets but the delivery plan is TicketMaster Mobile. The buyer didn't receive anything and I looked on OLS and I found this situation in the troubleshooting. 

"The proof uploaded is a QR Code 

Sometimes it occurs that sellers upload QR Codes as proof of transfer. This is not the seller's fault as it is an issue with the system. If you select "view etickets" in CSL and the proof is indeed a QR code ticket, please ask your TL to download the QR code and to change the delivery plan from Ticketmaster Mobile Transfer to QR Code. The TL will then need to upload the QR Codes onto the transaction. 

QR Codes do not need to be printed, the buyer will need to download the QR Codes on their phone and show them on the phone when trying to enter the event. " 

Can you please change the delivery plan and upload the qr code ticket in this order? 

Thanks 

Alessandro