Subject: Re: TID: 22786997 - SMTOWN LIVE 2019 - 03/08/2019 16:00 - Tokyo Dome, Tokyo, JP - Fan Seller - Buyer needs to create LIVE QR account
From: Elena Hu <[email-masked]>
To: Richard Fu <[email-masked]>, Meghan Flanagan <[email-masked]>, India Inbox <[email-masked]>, CSLeads.APAC <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Sat, 3 Aug 2019 03:42:39 +0000

Hi Richard,

Seller have provided the other ID and password for buyer 10 mins ago.

I've contacted buyer to ask them to use the ID and password to log in to their Live QR code app to claim their tickets.

I will update here if buyer has reported any problem.

Best Regards,
Elena
________________________________
From: Richard Fu <[email-masked]>
Sent: Saturday, August 3, 2019 11:10:16 AM
To: Meghan Flanagan <[email-masked]>; India Inbox <[email-masked]>; CSLeads.APAC <[email-masked]>; Elena Hu <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Subject: 回覆: TID: 22786997 - SMTOWN LIVE 2019 - 03/08/2019 16:00 - Tokyo Dome, Tokyo, JP - Fan Seller - Buyer needs to create LIVE QR account

Hi @Elena<mailto:[email-masked]>,

Can you please assist here to advise seller Handover is not allowed.

Please let me know if seller can provide tickets or not. We can request partial refund the cost of 1 ticket for the buyer who only received 1/2 tickets and seller to be charged. We will also need to record success for seller to be paid once confirmed.

Thanks,
Richard

________________________________
寄件者: Meghan Flanagan <[email-masked]>
寄件日期: 2019年8月2日 下午 08:36
收件者: India Inbox <[email-masked]>; CSLeads.APAC <[email-masked]>
副本: Rosette Modiri <[email-masked]>
主旨: RE: TID: 22786997 - SMTOWN LIVE 2019 - 03/08/2019 16:00 - Tokyo Dome, Tokyo, JP - Fan Seller - Buyer needs to create LIVE QR account

Hi Ingrid ,

Our Japanese speakers in the Philippians are still in training.

@CSLeads.APAC<mailto:[email-masked]>- Do you have anyone who could help here ?

Thanks,

Meghan

From: India Inbox <[email-masked]>
Sent: Friday, August 2, 2019 1:31 PM
To: Meghan Flanagan <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Subject: Re: TID: 22786997 - SMTOWN LIVE 2019 - 03/08/2019 16:00 - Tokyo Dome, Tokyo, JP - Fan Seller - Buyer needs to create LIVE QR account

Hi @Meghan Flanagan<mailto:[email-masked]>,

Is there a Japanese speaker available in any other location?

Kind regards.

Ingrid

________________________________

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 2, 2019 12:16 PM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Daniele Castiglioni <[email-masked]<mailto:[email-masked]>>
Subject: TID: 22786997 - SMTOWN LIVE 2019 - 03/08/2019 16:00 - Tokyo Dome, Tokyo, JP - Fan Seller - Buyer needs to create LIVE QR account

Hi There,

With reference to the above TID, the tickets will be live QR codes and the seller has informed that he's ready to transfer the ticket but the buyer needs to download the App ( live QR) through the link in order to access the LIVE QR codes. Actually the buyer is chasing their tickets and the agent tried to call the buyer however she can only speak Japanese.

Could you please assign this case to any Japanese speaker in order to instruct the buyer how to download the App (LIVE QR).

Kind Regards,

Rosette

________________________________

From: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 August, 2019 17:10:28
Subject: 22786997 - SMTOWN LIVE 2019 - 03/08/2019 16:00 - Tokyo Dome, Tokyo, JP  - Fan Seller - Buyer needs to create LIVE QR account

Hi Rosette,

with reference to TID22786997, Buyer needs to create LIVE QR account.

Event is 20hrs away. Seller is ready to transfer e-tixs to Buyer, MSBD passed.

Called the Buyer but he does not speak English and is chasing the tickets.

Can you please assign case to Japanese Agent to contact Buyer?

thanks,

Kind regards

Daniele