Subject: 回覆: TID: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller Broker - JP -(Buyer is unable to access her ticket trough mobile app)
From: Richard Fu <[email-masked]>
To: India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>, CSLeads.APAC <[email-masked]>, Chris Chen <[email-masked]>
Cc: Mutombo Muamba Arnold <[email-masked]>, Jacques Lundja <[email-masked]>, Mansi Chhabra <[email-masked]>, Hannah Wu <[email-masked]>
Date: Sat, 3 Aug 2019 03:25:01 +0000

Hi @Chris<mailto:[email-masked]>,

Seller here has transferred 1/2 tickets. Please assist to confirm if seller will send the other ticket or to confirm his account to pass to the buyer to use.

Thanks,
Richard
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寄件者: India Inbox <[email-masked]>
寄件日期: 2019年8月2日 上午 12:11
收件者: Rosette Modiri <[email-masked]>; CSLeads.APAC <[email-masked]>
副本: Mutombo Muamba Arnold <[email-masked]>; Jacques Lundja <[email-masked]>; Mansi Chhabra <[email-masked]>
主旨: Re: TID: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller Broker - JP -(Buyer is unable to access her ticket trough mobile app)

@CSLeads.APAC<mailto:[email-masked]> can someone please advise regarding this ?

Buyer has been informed that they need to create a Ticket Board account and then download the app "Live QR".

Buyer informed that they're getting the error message, stating that this app is not available in your country or city. Buyer is already in Japan.

Apart from using a VPN, and trying again, is there something which can be done regarding this ?

In the meantime, can we please request buyer to confirm the step 2:

"2. After you create your account, please forward the registered email address and the attendee's name to us using ""contact us"" link below this email.
(1 account is needed for 1 ticket, 2 accounts are needed for 2 tickets)"

Thanks,
Claire

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 01 August 2019 14:16
To: India Inbox <[email-masked]>
Cc: Mutombo Muamba Arnold <[email-masked]>; Jacques Lundja <[email-masked]>; Mansi Chhabra <[email-masked]>
Subject: TID: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller Broker - JP -(Buyer is unable to access her ticket trough mobile app)

Hi There,

With reference to the above TID, tickets are live QR codes, the buyer had received 2 links to create Ticketboard account and the second one to download the app in order to download their live QR codes. The buyer has created the Ticketboard account however he is unable to download app (live QR) through the link, they're getting the error message, stating that this app is not available in your country or city. Actually the buyer is already at the event country.

Could you please advise the best solution to offer to the buyer here.

Kind Regards,
Rosette
________________________________
From: "Mutombo Muamba Arnold" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 1 August, 2019 17:58:05
Subject: Re: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller  Broker - JP -(Buyer is unable  to access her ticket trough mobile app)

Hi Rosette,

I called the buyer explaining how to download the tickets using the app but they are not able to do so, the app is not available and while I was closing the case the buyer sent the screenshot of the message they are receiving as requested, can you contact the relevant department to check this ?

Regards
Arnold M.

________________________________
From: "Rosette Modiri" <[email-masked]>
To: "Mutombo Muamba Arnold" <[email-masked]>
Cc: "Mansi Chhabra" <[email-masked]>
Sent: Thursday, 1 August, 2019 16:53:12
Subject: Re: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller  Broker - JP -(Buyer is unable  to access her ticket trough mobile app)

Hi Arnold,

Could you please take ownership of this case, the buyer needs download the app through the below link then they will be able to login in order to download the live QR codes.

Kind Regards,
Rosette
________________________________
From: "Mansi Chhabra" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 1 August, 2019 16:36:53
Subject: Fwd: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller  Broker - JP -(Buyer is unable  to access her ticket trough mobile app)

Hi Rosette,

As discussed with you , could you please assign this case any FR agent.

Kind Regards
Mansi Chhabra

________________________________
From: "Jacques Lundja" <[email-masked]>
To: "Mansi Chhabra" <[email-masked]>
Sent: Thursday, August 1, 2019 4:28:07 PM
Subject: Re: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller  Broker - JP -(Buyer is unable  to access her ticket trough mobile app)

Dear Mansi

With reference to TID: 22429249,buyer has successfully  created account  for the two tickets under email id :[email-masked]  and [email-masked],  but  she is unable to download the application   despite  repeated  instruction given  through mail  and over phone ; to click on the link or type manually{(https://ticket.tickebo.jp/pc/en/liveqr_guide/<https://protect-eu.mimecast.com/s/Px5GCQnqoI6j7ylCx1hso?domain=ticket.tickebo.jp>)   , on  safari browser, wifi, play store, live QR, etc..)}

If you can investigate again and advise

Jacques
________________________________
From: "Mansi Chhabra" <[email-masked]>
To: "Jacques Lundja" <[email-masked]>
Sent: Thursday, 1 August, 2019 15:11:51
Subject: Re: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller  Broker - JP -(Buyer is unable  to access her ticket trough mobile app)

Hi Jacques,

As discussed with you, please call the buyer inform the to click on the link.

Kind Regards
Mansi Chhabra

________________________________
From: "Jacques Lundja" <[email-masked]>
To: "Mansi Chhabra" <[email-masked]>
Sent: Thursday, August 1, 2019 2:03:03 PM
Subject: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller  Broker - JP -(Buyer is unable  to access her ticket trough mobile app)

Dear Mansi

With reference to TID: 22429249 ,I just received a call from buyer , she want  alternative option to get electronics tickets because the Japanese application (Ticket board ticket.tickebo.jp/pc/<https://protect-eu.mimecast.com/s/ZZzuCROrpCrqNz0uN1Xe_?domain=ticket.tickebo.jp>)  is not available in customer app store, unable to install Japanese google play store as well  and  this

Ticket is LIVE QR code, which will change from time to time, so QR code screenshot will not work.
-Buyer who purchased 2 tickets, each attendee will need to register an account on Ticket board  ticket.tickebo.jp/pc/<https://protect-eu.mimecast.com/s/ZZzuCROrpCrqNz0uN1Xe_?domain=ticket.tickebo.jp>, so 1 account for 1 ticket.
-Each account can only accept 1 ticket transfer, every ticket holder must download app here ticket.tickebo.jp/liveqr_guide/<https://protect-eu.mimecast.com/s/0j8tCVAywIloMRkFyTQd_?domain=ticket.tickebo.jp>, then login with the same ID and PW they registered on Ticket board, or provided by seller.

This case  has been previously  assigned by TL bailey , Tony.

 If you can investigate and advise .

Thank you
Jacques