Subject: Re: High Risk Rota - 29/7 - 4/8
From: Rosette Modiri <[email-masked]>
To: Shyan Lee <[email-masked]>
Cc: Meghan Flanagan <[email-masked]>, Yvonne Yen <[email-masked]>
Date: Fri, 2 Aug 2019 03:01:45 -0700 (MST)

Hi Shyan, 

Could you please provide us with the listing ID as well, if possible. 

Kind Regards, 
Rosette 

From: "Shyan Lee" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Meghan Flanagan" <[email-masked]>, "Yvonne Yen" <[email-masked]> 
Sent: Friday, 2 August, 2019 15:08:13 
Subject: Fw: High Risk Rota - 29/7 - 4/8 

Hi team, 

I've attached the needed info here again, please refer to. 

Wish you have a good day! \uD83D\uDE03 

Best regards, 

Shyan Lee 

From: Rosette Modiri <[email-masked]> 
Sent: 02 August 2019 17:23 
To: Meghan Flanagan <[email-masked]> 
Cc: Shyan Lee <[email-masked]>; Geofrey Hassett <[email-masked]>; Brian Sexton <[email-masked]>; Yvonne Yen <[email-masked]>; Sankarshan Rajan <[email-masked]> 
Subject: Re: High Risk Rota - 29/7 - 4/8 
Hi Meghan, 

I would like to inform you that there is no attached proof on this email in order to investigate the POP. 

Kind Regards, 
Rosette 

From: "Meghan Flanagan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Shyan Lee" <[email-masked]>, "geofrey hassett" <[email-masked]>, "Brian Sexton" <[email-masked]>, "Yvonne Yen" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, 2 August, 2019 12:45:11 
Subject: RE: High Risk Rota - 29/7 - 4/8 

Hi Rose, 

Could you please assign to Maksim ? 

Thanks, 

Meghan 

From: Yvonne Yen <[email-masked]> 
Sent: Friday, August 2, 2019 4:09 AM 
To: Meghan Flanagan <[email-masked]> 
Cc: Shyan Lee <[email-masked]>; Geofrey Hassett <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: Fw: High Risk Rota - 29/7 - 4/8 

Hi Meghan, 

Could you please kindly assist to assign this listing to RU HR agent? 

Thank you. 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Shyan Lee < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 02 August 2019 10:01 
To: Yvonne Yen < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: High Risk Rota - 29/7 - 4/8 

Hi Yvonne, 

Please ignore my previous emails and refer to the content in below. 

S provided POP in Russian, please kindly assign a Russian speaking agent for assistance. Needed info has been attached. 

Wish you have a good day!  

Best regards, 

Shyan Lee 

From: Shyan Lee < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 02 August 2019 10:00:30 
To: Yvonne Yen < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: High Risk Rota - 29/7 - 4/8 

Hi Yvonne, 

Here is another listing needs to be checked by a Russian speaking agent. 

Wish you have a good day!  

Best regards, 

Shyan Lee 

From: Shyan Lee < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 02 August 2019 09:54:49 
To: Yvonne Yen < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: High Risk Rota - 29/7 - 4/8 

Hi Yvonne, 

S provided POP in Russian, please kindly assign a Russian speaking agent for assistance. Needed info has been attached. 

Best regard, 

Shyan 

From: Shyan Lee < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 29 July 2019 10:49 
To: Hannah Huang < [ mailto:[email-masked] | [email-masked] ] >; Bailey Ho < [ mailto:[email-masked] | [email-masked] ] >; Peishan Yen < [ mailto:[email-masked] | [email-masked] ] >; Leon Ruan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Yvonne Yen < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: High Risk Rota - 29/7 - 4/8 

Hi team, 

Please allow me to inform the fan S is selling tix for FIBA. 

Please kindly note below fan S would keep creating the new listing to gain approval on her listings, however the POPs she provided have all been used. 

燕 张 Fan Seller 

email : [ mailto:[email-masked] | 
[email-masked] ] 

Here are some POP no. I have stored, but no all. Please refer to last 5 digital of POP no. 

45717 

95670 

95652 

45793 

45970 

45654 

95654 

From: Shyan Lee < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 29, 2019 10:47:17 AM 
To: Hannah Huang < [ mailto:[email-masked] | [email-masked] ] >; Bailey Ho < [ mailto:[email-masked] | [email-masked] ] >; Peishan Yen < [ mailto:[email-masked] | [email-masked] ] >; Leon Ruan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Yvonne Yen < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: High Risk Rota - 29/7 - 4/8 

Hi team, 

Please kindly note below fan S would keep creating the new listing to gain approval on her listings, however the POPs she provided have all been used. 

燕 张 Fan Seller 

email : [ mailto:[email-masked] | 
[email-masked] ] 

Here are some POP no. I have stored, but no all. Please refer to last 5 digital of POP no. 

    1. 45717 
    2. 95670 
    3. 95652 
    4. 45793 
    5. 45970 
    6. 45654 
    7. 95654 

From: Hannah Huang < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 29, 2019 9:17:27 AM 
To: Shyan Lee < [ mailto:[email-masked] | [email-masked] ] >; Bailey Ho < [ mailto:[email-masked] | [email-masked] ] >; Peishan Yen < [ mailto:[email-masked] | [email-masked] ] >; Leon Ruan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Yvonne Yen < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: High Risk Rota - 29/7 - 4/8 

Dear Bailey 

noted, thank you 

Best Regards, 

Hannah 

From: Shyan Lee < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 29, 2019 9:16:58 AM 
To: Bailey Ho < [ mailto:[email-masked] | [email-masked] ] >; Peishan Yen < [ mailto:[email-masked] | [email-masked] ] >; Hannah Huang < [ mailto:[email-masked] | [email-masked] ] >; Leon Ruan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Yvonne Yen < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: High Risk Rota - 29/7 - 4/8 

Hi team, 

Will do, thanks. 

From: Bailey Ho < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 29, 2019 9:15:24 AM 
To: Peishan Yen < [ mailto:[email-masked] | [email-masked] ] >; Hannah Huang < [ mailto:[email-masked] | [email-masked] ] >; Leon Ruan < [ mailto:[email-masked] | [email-masked] ] >; Shyan Lee < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Yvonne Yen < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: High Risk Rota - 29/7 - 4/8 

Hi Hannah & Shyan, 

As Peishna can't access high risk tool and Leon called for sick, could you please do the high risk task today, Hannah (JP) & Shyan (MN), thanks. 

Best Regards, 

Bailey Ho 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Bailey Ho < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 26 July 2019 14:12 
To: Peishan Cheng < [ mailto:[email-masked] | [email-masked] ] >; Hannah Huang < [ mailto:[email-masked] | [email-masked] ] >; Zoe Hsu < [ mailto:[email-masked] | [email-masked] ] >; Leon Ruan < [ mailto:[email-masked] | [email-masked] ] >; Shyan Lee < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Geofrey Hassett < [ mailto:[email-masked] | [email-masked] ] >; Yvonne Yen < [ mailto:[email-masked] | [email-masked] ] >; Joanna Yang < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: High Risk Rota - 29/7 - 4/8 

Hi All, 

Please find the updated rota for high risk review next week: 

	

Date 	

29 - Jul 	

30 - Jul 	

31 - Jul 	

1 - Aug 	

2 - Aug 	

3 - Aug 	

4 - Aug 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Peishan (JP) & Leon 	

Hannah (JP) & Shyan 	

Hannah (JP) & Leon 	

Peishan (JP) & Leon 	

Hannah (JP) & Shyan 	

Zoe 	

Zoe 

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**) 

High Risk Events: 

MN 

Yoga Lin (China, HK) 

Joey Yung 

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only) 

JP 

RUGBY World Cup 2019 JP (JP Listings only) 

U2 

Tokyo 2020 Summer Games 

KR 

U2 

Best Regards, 

Bailey Ho 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Bailey Ho 
Sent: 19 July 2019 17:49 
To: Peishan Cheng < [ mailto:[email-masked] | [email-masked] ] >; Hannah Huang < [ mailto:[email-masked] | [email-masked] ] >; Leon Ruan < [ mailto:[email-masked] | [email-masked] ] >; Shyan Lee < [ mailto:[email-masked] | [email-masked] ] >; Zoe Hsu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Geofrey Hassett < [ mailto:[email-masked] | [email-masked] ] >; Yvonne Yen < [ mailto:[email-masked] | [email-masked] ] >; Joanna Yang < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: High Risk Rota - 22/7 - 28/7 

Hi All, 

Please find the updated rota for high risk review next week: 

	

Date 	

22 - Jul 	

23 - Jul 	

24 - Jul 	

25 - Jul 	

26 - Jul 	

27 - Jul 	

28 - Jul 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Peishan (JP) & Leon 	

Hannah (JP) & Shyan 	

Hannah (JP) & Leon 	

Peishan (JP) & Leon 	

Zoe (JP) & Shyan 	

Shyan 	

Peishan 

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**) 

High Risk Events: 

MN 

Yoga Lin (China, HK) 

Joey Yung 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only) 

JP 

RUGBY World Cup 2019 JP (JP Listings only) 

U2 

加山雄三 

Tokyo 2020 Summer Games 

KR 

U2 

Best Regards, 

Bailey Ho 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Bailey Ho 
Sent: 12 July 2019 10:23 
To: Leon Ruan; Shyan Lee; Andy Shih; Hannah Huang; Peishan Cheng; Zoe Hsu 
Cc: Geofrey Hassett; Yvonne Yen; Joanna Yang; Richard Fu 
Subject: High Risk Rota - 15/7 - 21/7 

Hi All, 

Please find the updated rota for high risk review next week: 

	

Date 	

15 - Jul 	

16 - Jul 	

17 - Jul 	

18 - Jul 	

19 - Jul 	

20 - Jul 	

21 - Jul 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Hannah (JP) & Shyan 	

Hannah (JP) & Shyan 	

Peishan (JP) & Leon 	

Peishan (JP) & Leon 	

Zoe (JP) & Shyan 	

Leon 	

Andy 

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**) 

High Risk Events: 

MN 

Yoga Lin (China, HK) 

Joey Yung 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only) 

JP 

RUGBY World Cup 2019 JP (JP Listings only) 

U2 

加山雄三 

Tokyo 2020 Summer Games 

KR 

U2 

Best Regards, 

Bailey Ho 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Bailey Ho 
Sent: 05 July 2019 09:51 
To: Leon Ruan; Shyan Lee; Hannah Huang; Peishan Cheng; Zoe Hsu 
Cc: Geofrey Hassett; Yvonne Yen; Joanna Yang; Richard Fu 
Subject: High Risk Rota - 8/7 - 14/7 

Hi All, 

Please find the updated rota for high risk review next week: 

	

Date 	

8 - Jul 	

9 - Jul 	

10 - Jul 	

11 - Jul 	

12 - Jul 	

13 - Jul 	

14 - Jul 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Zoe (JP) & Shyan 	

Peishan (JP) & Shyan 	

Peishan (JP) & Leon 	

Hannah (JP) & Leon 	

Zoe (JP) & Shyan 	

Leon 	

Leon 

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**) 

High Risk Events: 

MN 

Yoga Lin (China, HK) 

Joey Yung 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only) 

JP 

RUGBY World Cup 2019 JP (JP Listings only) 

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019) 

U2 

加山雄三 

Tokyo 2020 Summer Games 

KR 

U2 

Best Regards, 

Bailey Ho 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Yvonne Yen 
Sent: 28 June 2019 12:22 
To: Zoe Hsu; Leon Ruan; Shyan Lee; Peishan Cheng; Jack Huang 
Cc: Geofrey Hassett; Joanna Yang; Bailey Ho; Richard Fu 
Subject: High Risk Rota - 1/7 - 7/7 

Hi All, 

Please find the updated rota for high risk review this week: 

	

Date 	

1 - Jul 	

2 - Jul 	

3 - Jul 	

4 - Jul 	

5 - Jul 	

6 - Jul 	

7 - Jul 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Zoe (JP) & Leon 	

Peishan (JP) & Leon 	

Jack (JP) & Leon 	

Peishan (JP) & Leon 	

Zoe (JP) & Shyan 	

Shyan 	

Shyan 

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**) 

High Risk Events: 

MN 

Yoga Lin (China, HK) 

Joey Yung 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only) 

JP 

RUGBY World Cup 2019 JP (JP Listings only) 

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019) 

U2 

加山雄三 

KR 

U2 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Yvonne Yen 
Sent: 24 June 2019 12:53 
To: Peishan Cheng; Andy Shih; Hannah Huang; Leon Ruan; Shyan Lee 
Cc: Geofrey Hassett; Bailey Ho; Richard Fu 
Subject: High Risk Rota - 24/6 - 30/6 

Hi All, 

Please find the updated rota for high risk review this week: 

	

Date 	

24 - Jun 	

25 - Jun 	

26 - Jun 	

27 - Jun 	

28 - Jun 	

29 - Jun 	

30 - Jun 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Peishan (JP) & Andy 	

Hannah (JP) & Leon 	

Peishan (JP) & Leon 	

Hannah (JP) & Shyan 	

Hannah (JP) & Andy 	

Andy 	

Leon 

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**) 

High Risk Events: 

MN 

Leehom Wang (event date 30/6/2019) 

Yoga Lin (China, HK) 

Joey Yung 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only) 

JP 

RUGBY World Cup 2019 JP (JP Listings only) 

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019) 

U2 

加山雄三 

KR 

U2 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Leon Ruan 
Sent: 20 June 2019 10:28 
To: Yvonne Yen; Zoe Hsu; Jack Huang; Peishan Cheng; Hannah Huang; Andy Shih; Shyan Lee; Ariel Chen 
Cc: Geofrey Hassett; Bailey Ho; Richard Fu 
Subject: Re: High Risk Rota - 17/6 - 23/6 

Hi All, 

I've found this in HR tool, 

Please have the JP agent on duty to review it. 

Kind Regards, 

Leon. 

From: Yvonne Yen 
Sent: 17 June 2019 18:01:04 
To: Zoe Hsu; Jack Huang; Peishan Cheng; Hannah Huang; Andy Shih; Shyan Lee; Leon Ruan; Ariel Chen 
Cc: Geofrey Hassett; Bailey Ho; Richard Fu 
Subject: Re: High Risk Rota - 17/6 - 23/6 

Hi All, 

Please find the updated rota for high risk review this week, [ mailto:[email-masked] | @Shyan ] , please assist to review the HR on Sunday this week, thanks. 

	

Date 	

17 - Jun 	

18 - Jun 	

19 - Jun 	

20 - Jun 	

21 - Jun 	

22 - Jun 	

23 - Jun 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Zoe (JP) & Andy 	

Jack (JP) & Andy 	

Hannah(JP) & Shyan 	

Peishan (JP) & Leon 	

Hannah (JP) & Shyan 	

Leon 	

Shyan 

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**) 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Yvonne Yen 
Sent: 16 June 2019 12:58:08 
To: Zoe Hsu; Jack Huang; Peishan Cheng; Hannah Huang; Andy Shih; Shyan Lee; Leon Ruan; Ariel Chen 
Cc: Geofrey Hassett; Bailey Ho; Richard Fu 
Subject: High Risk Rota - 17/6 - 23/6 

Hi All, 

Please find the updated rota for high risk review this week: 

	

Date 	

17 - Jun 	

18 - Jun 	

19 - Jun 	

20 - Jun 	

21 - Jun 	

22 - Jun 	

23 - Jun 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Zoe (JP) & Andy 	

Jack (JP) & Andy 	

Hannah(JP) & Shyan 	

Peishan (JP) & Leon 	

Hannah (JP) & Shyan 	

Leon 	

Ariel 

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**) 

High Risk Events: 

MN 

Leehom Wang (event date 30/6/2019) 

Yoga Lin (China, HK) 

Joey Yung 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only) 

JP 

RUGBY World Cup 2019 JP (JP Listings only) 

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019) 

U2 

KR 

U2 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Leon Ruan 
Sent: 14 June 2019 18:02 
To: Yvonne Yen; Hannah Huang; Peishan Cheng; Zoe Hsu; Jack Huang; Shyan Lee; Andy Shih 
Cc: Geofrey Hassett; Joanna Yang; Bailey Ho; Richard Fu 
Subject: Re: High Risk Rota - 10/6 - 16/6 

Hi Team, 

Just a quick update for FIBA world cup tickets. 

If you ever come across seller listing tix from Team Pass / City Pass / Day Pass, please note that tix purchased from the primary will be consecutive. 

I've rang the official selling site to confirm this. 

As a result, please do not reject proof as Team / City / Day pass because of being unable to identify if tix are consecutive. 

Kind Regards, 

Leon. 

From: Yvonne Yen 
Sent: 08 June 2019 17:42:25 
To: Hannah Huang; Peishan Cheng; Zoe Hsu; Jack Huang; Shyan Lee; Andy Shih; Leon Ruan 
Cc: Geofrey Hassett; Joanna Yang; Bailey Ho; Richard Fu 
Subject: High Risk Rota - 10/6 - 16/6 

Hi All, 

Please find the updated rota for high risk review this week: 

	

Date 	

3 - Jun 	

4 - Jun 	

5 - Jun 	

6 - Jun 	

7 - Jun 	

8 - Jun 	

9 - Jun 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Hannah(JP) & Shyan 	

Peishan (JP) & Shyan 	

Hannah(JP) & Andy 	

Zoe(JP) & Leon 	

Jack(JP) & Leon 	

Andy 	

Leon 

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**) 

High Risk Events: 

MN 

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019) 

Yoga Lin (China, HK) 

Joey Yung 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only) 

JP 

RUGBY World Cup 2019 JP (JP Listings only) 

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019) 

U2 

KR 

U2 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Andy Shih 
Sent: 06 June 2019 10:31 
To: Yvonne Yen; Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Shyan Lee; FeiChun Lo; Hannah Huang; Sandy Wang 
Cc: Geofrey Hassett; Richard Fu; Joanna Yang 
Subject: Re: High Risk Rota - 3/6 - 9/6 

Hi All, 

Sorry for the inconvenience. Please refer to the following updated link for FIBA World Cup: 

[ https://protect-eu.mimecast.com/s/kmyvCP7pnI4EDVvtzRDJo?domain=2019fbwc.damai.cn | https://2019fbwc.damai.cn/ ] 

Best regards, 

Andy 

From: Andy Shih 
Sent: 06 June 2019 09:47:05 
To: Yvonne Yen; Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Shyan Lee; FeiChun Lo; Hannah Huang; Sandy Wang 
Cc: Geofrey Hassett; Richard Fu; Joanna Yang 
Subject: Re: High Risk Rota - 3/6 - 9/6 

Hi All, 

Please kindly refer to the following primary website for the FIBA World Cup event: 

[ https://protect-eu.mimecast.com/s/ZlcYCQnqoI6jDZBfPKAtC?domain=2019fbwc.damai.cn | https://2019fbwc.damai.cn/prices ] 

Best regards, 

Andy 

From: Yvonne Yen 
Sent: 05 June 2019 10:53:42 
To: Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo; Hannah Huang; Sandy Wang 
Cc: Geofrey Hassett; Richard Fu; Joanna Yang 
Subject: Re: High Risk Rota - 3/6 - 9/6 

Hi All, 

Please be informed that from today, below event needs to be reviewed: 

FIBA world cup (event date 31/8/2019 - 15/9/2019) - 10 listings (Only PoP in Chinese needs to be reviewed). 

High Risk Events: 

MN 

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019) 

Yoga Lin (China, HK) 

Joey Yung 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only) 

JP 

RUGBY World Cup 2019 JP (JP Listings only) 

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019) 

U2 

KR 

U2 

Thank you. 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Yvonne Yen 
Sent: 04 June 2019 18:02:43 
To: Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo; Hannah Huang; Sandy Wang 
Cc: Geofrey Hassett; Richard Fu; Joanna Yang 
Subject: Re: High Risk Rota - 3/6 - 9/6 

Hi All, 

From now on, IN team will take over the HR listings of U2 NZ/AU events, however if you are assigned to support reviewing U2 NZ/AU events HR listings afterwards, please find below info for your reference. 

Thank you. 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Joanna Yang 
Sent: 04 June 2019 09:45:38 
To: Yvonne Yen; Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo 
Cc: Geofrey Hassett; Richard Fu 
Subject: Re: High Risk Rota - 3/6 - 9/6 

FYI 

U2 NZ/AU (event date 8/11/2019, 12/11/2019, 15/11/20919, 19/11/2019, 22/11/2019, 27/11/2019) 

U2 JP (event date 4/12/2019, 5/12/2019) 

Us KR (event date 8/12/2019) 

Best Regards, 

Joanna.Yang 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Joanna Yang 
Sent: 03 June 2019 12:52:01 
To: Yvonne Yen; Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo 
Cc: Geofrey Hassett; Richard Fu 
Subject: Re: High Risk Rota - 3/6 - 9/6 

Hi All, 

U2 APAC Tour will be on pre-sale from tomorrow and then on-sale in a few days. Australia, New Zealand and Japan. 

There will be different restrictions in place for this tour. 

    * RED Zone and VIP Party are tagged Walk-in 

        * Japan only has Red Zones. 

    * All Floor sections will be High Risk 1. 

        * IMPORTANT: Please note for EID 3795538 Suncorp Stadium Australia, will introduce new “touchless tickets” for the GA sections. We do not know how the proof of purchases will look like, do not know if they delivery plan will be on the proof, but we should not active those listings since we do not support this type of tickets. 

Best Regards, 

Joanna.Yang 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Yvonne Yen 
Sent: 02 June 2019 10:22:09 
To: Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo 
Cc: Geofrey Hassett; Joanna Yang; Richard Fu 
Subject: High Risk Rota - 3/6 - 9/6 

Hi All, 

Please find the updated rota for high risk review this week: 

	

Date 	

3 - Jun 	

4 - Jun 	

5 - Jun 	

6 - Jun 	

7 - Jun 	

8 - Jun 	

9 - Jun 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Zoe (JP) & Leon 	

Peishan (JP) & Leon 	

Jack (JP) & Andy 	

Peishan (JP) & Leon 	

Zoe (JP) & Shyan 	

Fei 	

Shyan 

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**) 

High Risk Events: 

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019) 

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019) 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

RUGBY World Cup 2019 JP (JP Listings only) 

Yoga Lin (China, HK) 

Joey Yung 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Yvonne Yen 
Sent: 27 May 2019 09:20 
To: Jack Huang; Hannah Huang; Zoe Hsu; Peishan Cheng; Andy Shih; Leon Ruan; Shyan Lee; Sandy Wang 
Cc: Geofrey Hassett; Joanna Yang 
Subject: High Risk Rota - 27/5 - 2/6 

Hi All, 

Please find the updated rota for high risk review this week: 

	

Date 	

27 - May 	

28 - May 	

29 - May 	

30 - May 	

31 - May 	

1 - Jun 	

2 - Jun 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Jack (JP) & Andy 	

Zoe (JP) & Leon 	

Peishan (JP) & Andy 	

Hannah (JP) & Leon 	

Zoe (JP) & Shyan 	

Hannah 	

Sandy 

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**) 

High Risk Events: 

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019) 

LM.C TW (event date 25/5/2019) 

Jason Mraz TH (event date 21/5/2019) 

Jason Mraz TW (event date 25/5/2019) 

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019) 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

RUGBY World Cup 2019 JP (JP Listings only) 

Jam Hsiao 

Yoga Lin (China, HK) 

Joey Yung 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Yvonne Yen 
Sent: 20 May 2019 09:22 
To: Hannah Huang; Andy Shih; Peishan Cheng; Leon Ruan; Jack Huang; Zoe Hsu 
Cc: Geofrey Hassett; Joanna Yang 
Subject: High Risk Rota - 20/5 - 26/5 

Hi All, 

Please find the updated rota for high risk review this week: 

	

Date 	

20 - May 	

21 - May 	

22 - May 	

23 - May 	

24 - May 	

25 - May 	

26 - May 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Hannah (JP) & Andy 	

Peishan (JP) & Leon 	

Peishan (JP) & Andy 	

Jack (JP) & Andy 	

Hannah (JP) & Andy 	

Andy 	

Leon 

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**) 

High Risk Events: 

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019) 

LM.C TW (event date 25/5/2019) 

Jason Mraz TH (event date 21/5/2019) 

Jason Mraz TW (event date 25/5/2019) 

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019) 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

RUGBY World Cup 2019 JP (event date 21/9/2019, 29/9/2019, 27/10/2019) 

Jam Hsiao 

Yoga Lin (China, HK) 

Joey Yung 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Leon Ruan 
Sent: 15 May 2019 10:42 
To: Yvonne Yen; Hannah Huang; Peishan Cheng; Zoe Hsu; Andy Shih; Jack Huang 
Cc: Geofrey Hassett; Joanna Yang 
Subject: Re: High Risk Rota - 13/5 - 19/5 

Hi All, 

I've found that Joey Yung's listings are in HR tool. 

Please kindly check the pending listing of this particular event while your are on duty. 

Kind Regards, 

Leon. 

From: Yvonne Yen 
Sent: 13 May 2019 09:20:52 
To: Hannah Huang; Peishan Cheng; Zoe Hsu; Leon Ruan; Andy Shih; Jack Huang 
Cc: Geofrey Hassett; Joanna Yang 
Subject: High Risk Rota - 13/5 - 19/5 

Hi All, 

Please find the updated rota for high risk review this week: 

	

Date 	

13 - May 	

14 - May 	

15 - May 	

16 - May 	

17 - May 	

18 - May 	

19 - May 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Hannah (JP) & Andy 	

Peishan (JP) & Leon 	

Zoe (JP) & Leon 	

Hannah (JP) & Andy 	

Peishan (JP) & Andy 	

Andy 	

Zoe 

High Risk Events: 

Leehom Wang (event date 4/5/2019, 11/5/2019, 18/5/2019, 8/6/2019, 9/6/2019, 30/6/2019) 

LM.C TW (event date 4/5/2019, 5/5/2019, 7/5/2019, 17/5/2019, 18/5/2019, 25/5/2019) 

Jason Mraz China (event date 15/5/2019, 17/5/2019, 18/5/2019) 

Jason Mraz TH (event date 21/5/2019) 

Jason Mraz TW (event date 25/5/2019) 

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019) 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

RUGBY World Cup 2019 JP (event date 21/9/2019, 29/9/2019, 27/10/2019) 

Mayday 

Jam Hsiao 

Yoga Lin (China, HK) 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Yvonne Yen 
Sent: 10 May 2019 15:10 
To: Andy Shih; Leon Ruan; Peishan Cheng; Zoe Hsu; Hannah Huang; Jack Huang 
Cc: Geofrey Hassett; Joanna Yang 
Subject: Re: High Risk Rota - 6/5 - 12/5 

Hi Team, 

If you find any listings for below event, please don't touch the listings, relevant team will take care of this event. 

Thank you. 

Backstreet Boys ID – EID 3743580 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett 

From: Yvonne Yen 
Sent: 07 May 2019 12:39:56 
To: Andy Shih; Leon Ruan; Peishan Cheng; Zoe Hsu; Hannah Huang; Jack Huang 
Cc: Geofrey Hassett; Joanna Yang 
Subject: Re: High Risk Rota - 6/5 - 12/5 

Hi All, 

Please kindly be informed that there's one more event to add on the review list as below: 

Yoga Lin - 26/5/2019 - Hong Kong Coliseum 

[ mailto:[email-masked] | @Leon ] , thanks for providing the information. 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Agent 

Team Leader : Jessie Tang 

From: Yvonne Yen 
Sent: 06 May 2019 09:42:29 
To: Andy Shih; Leon Ruan; Peishan Cheng; Zoe Hsu; Hannah Huang; Jack Huang 
Cc: Geofrey Hassett; Joanna Yang 
Subject: High Risk Rota - 6/5 - 12/5 

Hi All, 

Please find the updated rota for high risk review this week: 

	

Date 	

6 - May 	

7 - May 	

8 - May 	

9 - May 	

10 - May 	

11 - May 	

12 - May 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Zoe (JP) & Andy 	

Zoe (JP) & Leon 	

Zoe (JP) & Andy 	

Peishan (JP) & Leon 	

Hannah (JP) & Andy 	

Zoe 	

Jack 

High Risk Events: 

Leehom Wang (event date 4/5/2019, 11/5/2019, 18/5/2019, 8/6/2019, 9/6/2019, 30/6/2019) 

LM.C TW (event date 4/5/2019, 5/5/2019, 7/5/2019, 17/5/2019, 18/5/2019, 25/5/2019) 

Jason Mraz China (event date 15/5/2019, 17/5/2019, 18/5/2019) 

Jason Mraz TH (event date 21/5/2019) 

Jason Mraz TW (event date 25/5/2019) 

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019) 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

RUGBY World Cup 2019 JP (event date 21/9/2019, 29/9/2019, 27/10/2019) 

Indonesian Football 

Mayday 

Jam Hsiao 

Best Regards, 

Yvonne.Yen 

CSAPAC Customer Facing Agent 

Team Leader : Jessie Tang 

From: Joanna Yang 
Sent: 01 May 2019 09:42 
To: Hannah Huang; Leon Ruan; Peishan Cheng; Andy Shih; Zoe Hsu 
Cc: Yvonne Yen; Geofrey Hassett 
Subject: (Amendment) High Risk Rota - 29/4 - 5/5 

Hi All, 

Please see that we have add 3 more HR events for the following, the updated rota for high risk review this week: 

	

Date 	

29 - Apr 	

30 - Apr 	

1 - May 	

2 - May 	

3 - May 	

4 - May 	

5 - May 

Monday 

Tuesday 

Wednesday 

Thursday 

Friday 

Saturday 	

Sunday 

9-18 	

Lorraine (JP) & Andy 	

Hannah (JP) & Leon 	

Peishan (JP) & Andy 	

Peishan (JP) & Leon 	

Zoe (JP) & Andy 	

Andy 	

Peishan 

High Risk Events: 

Leehom Wang (event date 4/5/2019, 11/5/2019, 18/5/2019, 8/6/2019, 9/6/2019, 30/6/2019) 

LM.C TW (event date 4/5/2019, 5/5/2019, 7/5/2019, 17/5/2019, 18/5/2019, 25/5/2019) 

Jason Mraz China (event date 15/5/2019, 17/5/2019, 18/5/2019) 

Jason Mraz TH (event date 21/5/2019) 

Jason Mraz TW (event date 25/5/2019) 

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019) 

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019) 

Westlife HK (event date 26/7/2019, 27/7/2019) 

Westlife TW (event date 27/7/2019, 28/7/2019) 

RUGBY World Cup 2019 JP (event date 21/9/2019, 29/9/2019, 27/10/2019) 

Indonesian Football 

Mayday 

Jam Hsaoi 

Thank you. 

Best Regards, 

Joanna.Yang 

CSAPAC Customer Facing Team Lead 

Team Leader : Geoffrey Hassett