Subject: Fw: High Risk Rota - 29/7 - 4/8
From: Shyan Lee <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Meghan Flanagan <[email-masked]>, Yvonne Yen <[email-masked]>
Date: Fri, 2 Aug 2019 09:38:13 +0000

Hi team,

I've attached the needed info here again, please refer to.

Wish you have a good day!  😃

Best regards,

Shyan Lee

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 02 August 2019 17:23
To: Meghan Flanagan <[email-masked]>
Cc: Shyan Lee <[email-masked]>; Geofrey Hassett <[email-masked]>; Brian Sexton <[email-masked]>; Yvonne Yen <[email-masked]>; Sankarshan Rajan <[email-masked]>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi Meghan,

I would like to inform you that there is no attached proof on this email in order to investigate the POP.

Kind Regards,
Rosette
________________________________
From: "Meghan Flanagan" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Cc: "Shyan Lee" <[email-masked]>, "geofrey hassett" <[email-masked]>, "Brian Sexton" <[email-masked]>, "Yvonne Yen" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>
Sent: Friday, 2 August, 2019 12:45:11
Subject: RE: High Risk Rota - 29/7 - 4/8

Hi Rose,

Could you please assign to Maksim ?

Thanks,

Meghan

From: Yvonne Yen <[email-masked]>
Sent: Friday, August 2, 2019 4:09 AM
To: Meghan Flanagan <[email-masked]>
Cc: Shyan Lee <[email-masked]>; Geofrey Hassett <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Fw: High Risk Rota - 29/7 - 4/8

Hi Meghan,

Could you please kindly assist to assign this listing to RU HR agent?

Thank you.

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: 02 August 2019 10:01
To: Yvonne Yen <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi Yvonne,

Please ignore my previous emails and refer to the content in below.

S provided POP in Russian, please kindly assign a Russian speaking agent for assistance. Needed info has been attached.

Wish you have a good day!  

Best regards,

Shyan Lee

________________________________

From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: 02 August 2019 10:00:30
To: Yvonne Yen <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi Yvonne,

Here is another listing needs to be checked by a Russian speaking agent.

Wish you have a good day!  

Best regards,

Shyan Lee

________________________________

From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: 02 August 2019 09:54:49
To: Yvonne Yen <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi Yvonne,

S provided POP in Russian, please kindly assign a Russian speaking agent for assistance. Needed info has been attached.

Best regard,

Shyan

________________________________

From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: 29 July 2019 10:49
To: Hannah Huang <[email-masked]<mailto:[email-masked]>>; Bailey Ho <[email-masked]<mailto:[email-masked]>>; Peishan Yen <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>
Cc: Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi team,

Please allow me to inform the fan S is selling tix for FIBA.

Please kindly note below fan S would keep creating the new listing to gain approval on her listings, however the POPs she provided have all been used.

燕 张 Fan Seller

email : [email-masked]<mailto:[email-masked]>

Here are some POP no. I have stored, but no all. Please refer to last 5 digital of POP no.

45717

95670

95652

45793

45970

45654

95654

________________________________

From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 29, 2019 10:47:17 AM
To: Hannah Huang <[email-masked]<mailto:[email-masked]>>; Bailey Ho <[email-masked]<mailto:[email-masked]>>; Peishan Yen <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>
Cc: Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi team,

Please kindly note below fan S would keep creating the new listing to gain approval on her listings, however the POPs she provided have all been used.

燕 张 Fan Seller

email : [email-masked]<mailto:[email-masked]>

Here are some POP no. I have stored, but no all. Please refer to last 5 digital of POP no.

  1.  45717
  2.  95670
  3.  95652
  4.  45793
  5.  45970
  6.  45654
  7.  95654

________________________________

From: Hannah Huang <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 29, 2019 9:17:27 AM
To: Shyan Lee <[email-masked]<mailto:[email-masked]>>; Bailey Ho <[email-masked]<mailto:[email-masked]>>; Peishan Yen <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>
Cc: Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Dear Bailey

noted, thank you

Best Regards,

Hannah

________________________________

From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 29, 2019 9:16:58 AM
To: Bailey Ho <[email-masked]<mailto:[email-masked]>>; Peishan Yen <[email-masked]<mailto:[email-masked]>>; Hannah Huang <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>
Cc: Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi team,

Will do, thanks.

________________________________

From: Bailey Ho <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 29, 2019 9:15:24 AM
To: Peishan Yen <[email-masked]<mailto:[email-masked]>>; Hannah Huang <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>; Shyan Lee <[email-masked]<mailto:[email-masked]>>
Cc: Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi Hannah & Shyan,

As Peishna can't access high risk tool and Leon called for sick, could you please do the high risk task today, Hannah (JP) & Shyan (MN), thanks.

Best Regards,

Bailey Ho

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Bailey Ho <[email-masked]<mailto:[email-masked]>>
Sent: 26 July 2019 14:12
To: Peishan Cheng <[email-masked]<mailto:[email-masked]>>; Hannah Huang <[email-masked]<mailto:[email-masked]>>; Zoe Hsu <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>; Shyan Lee <[email-masked]<mailto:[email-masked]>>
Cc: Geofrey Hassett <[email-masked]<mailto:[email-masked]>>; Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Joanna Yang <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: High Risk Rota - 29/7 - 4/8

Hi All,

Please find the updated rota for high risk review next week:

Date

29 - Jul

30 - Jul

31 - Jul

1 - Aug

2 - Aug

3 - Aug

4 - Aug

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Peishan (JP) & Leon

Hannah (JP) & Shyan

Hannah (JP) & Leon

Peishan (JP) & Leon

Hannah (JP) & Shyan

Zoe

Zoe

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN

Yoga Lin (China, HK)

Joey Yung

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP

RUGBY World Cup 2019 JP (JP Listings only)

U2

Tokyo 2020 Summer Games

KR

U2

Best Regards,

Bailey Ho

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Bailey Ho
Sent: 19 July 2019 17:49
To: Peishan Cheng <[email-masked]<mailto:[email-masked]>>; Hannah Huang <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>; Shyan Lee <[email-masked]<mailto:[email-masked]>>; Zoe Hsu <[email-masked]<mailto:[email-masked]>>
Cc: Geofrey Hassett <[email-masked]<mailto:[email-masked]>>; Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Joanna Yang <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: High Risk Rota - 22/7 - 28/7

Hi All,

Please find the updated rota for high risk review next week:

Date

22 - Jul

23 - Jul

24 - Jul

25 - Jul

26 - Jul

27 - Jul

28 - Jul

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Peishan (JP) & Leon

Hannah (JP) & Shyan

Hannah (JP) & Leon

Peishan (JP) & Leon

Zoe  (JP) & Shyan

Shyan

Peishan

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN

Yoga Lin (China, HK)

Joey Yung

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP

RUGBY World Cup 2019 JP (JP Listings only)

U2

加山雄三

Tokyo 2020 Summer Games

KR

U2

Best Regards,

Bailey Ho

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Bailey Ho
Sent: 12 July 2019 10:23
To: Leon Ruan; Shyan Lee; Andy Shih; Hannah Huang; Peishan Cheng; Zoe Hsu
Cc: Geofrey Hassett; Yvonne Yen; Joanna Yang; Richard Fu
Subject: High Risk Rota - 15/7 - 21/7

Hi All,

Please find the updated rota for high risk review next week:

Date

15 - Jul

16 - Jul

17 - Jul

18 - Jul

19 - Jul

20 - Jul

21 - Jul

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Hannah (JP) & Shyan

Hannah (JP) & Shyan

Peishan (JP) & Leon

Peishan (JP) & Leon

Zoe (JP) & Shyan

Leon

Andy

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN

Yoga Lin (China, HK)

Joey Yung

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP

RUGBY World Cup 2019 JP (JP Listings only)

U2

加山雄三

Tokyo 2020 Summer Games

KR

U2

Best Regards,

Bailey Ho

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Bailey Ho
Sent: 05 July 2019 09:51
To: Leon Ruan; Shyan Lee; Hannah Huang; Peishan Cheng; Zoe Hsu
Cc: Geofrey Hassett; Yvonne Yen; Joanna Yang; Richard Fu
Subject: High Risk Rota - 8/7 - 14/7

Hi All,

Please find the updated rota for high risk review next week:

Date

8 - Jul

9 - Jul

10 - Jul

11 - Jul

12 - Jul

13 - Jul

14 - Jul

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Zoe (JP) & Shyan

Peishan (JP) & Shyan

Peishan (JP) & Leon

Hannah (JP) & Leon

Zoe (JP) & Shyan

Leon

Leon

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN

Yoga Lin (China, HK)

Joey Yung

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP

RUGBY World Cup 2019 JP (JP Listings only)

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)

U2

加山雄三

Tokyo 2020 Summer Games

KR

U2

Best Regards,

Bailey Ho

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Yvonne Yen
Sent: 28 June 2019 12:22
To: Zoe Hsu; Leon Ruan; Shyan Lee; Peishan Cheng; Jack Huang
Cc: Geofrey Hassett; Joanna Yang; Bailey Ho; Richard Fu
Subject: High Risk Rota - 1/7 - 7/7

Hi All,

Please find the updated rota for high risk review this week:

Date

1 - Jul

2 - Jul

3 - Jul

4 - Jul

5 - Jul

6 - Jul

7 - Jul

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Zoe (JP) & Leon

Peishan (JP) & Leon

Jack (JP) & Leon

Peishan (JP) & Leon

Zoe (JP) & Shyan

Shyan

Shyan

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN

Yoga Lin (China, HK)

Joey Yung

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP

RUGBY World Cup 2019 JP (JP Listings only)

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)

U2

加山雄三

KR

U2

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Yvonne Yen
Sent: 24 June 2019 12:53
To: Peishan Cheng; Andy Shih; Hannah Huang; Leon Ruan; Shyan Lee
Cc: Geofrey Hassett; Bailey Ho; Richard Fu
Subject: High Risk Rota - 24/6 - 30/6

Hi All,

Please find the updated rota for high risk review this week:

Date

24 - Jun

25 - Jun

26 - Jun

27 - Jun

28 - Jun

29 - Jun

30 - Jun

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Peishan (JP) & Andy

Hannah (JP) & Leon

Peishan (JP) & Leon

Hannah (JP) & Shyan

Hannah (JP) & Andy

Andy

Leon

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN

Leehom Wang (event date 30/6/2019)

Yoga Lin (China, HK)

Joey Yung

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP

RUGBY World Cup 2019 JP (JP Listings only)

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)

U2

加山雄三

KR

U2

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Leon Ruan
Sent: 20 June 2019 10:28
To: Yvonne Yen; Zoe Hsu; Jack Huang; Peishan Cheng; Hannah Huang; Andy Shih; Shyan Lee; Ariel Chen
Cc: Geofrey Hassett; Bailey Ho; Richard Fu
Subject: Re: High Risk Rota - 17/6 - 23/6

Hi All,

I've found this in HR tool,

Please have the JP agent on duty to review it.

Kind Regards,

Leon.

________________________________

From: Yvonne Yen
Sent: 17 June 2019 18:01:04
To: Zoe Hsu; Jack Huang; Peishan Cheng; Hannah Huang; Andy Shih; Shyan Lee; Leon Ruan; Ariel Chen
Cc: Geofrey Hassett; Bailey Ho; Richard Fu
Subject: Re: High Risk Rota - 17/6 - 23/6

Hi All,

Please find the updated rota for high risk review this week, @Shyan<mailto:[email-masked]>, please assist to review the HR on Sunday this week, thanks.

Date

17 - Jun

18 - Jun

19 - Jun

20 - Jun

21 - Jun

22 - Jun

23 - Jun

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Zoe (JP) & Andy

Jack (JP) & Andy

Hannah(JP) & Shyan

Peishan (JP) & Leon

Hannah (JP) & Shyan

Leon

Shyan

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Yvonne Yen
Sent: 16 June 2019 12:58:08
To: Zoe Hsu; Jack Huang; Peishan Cheng; Hannah Huang; Andy Shih; Shyan Lee; Leon Ruan; Ariel Chen
Cc: Geofrey Hassett; Bailey Ho; Richard Fu
Subject: High Risk Rota - 17/6 - 23/6

Hi All,

Please find the updated rota for high risk review this week:

Date

17 - Jun

18 - Jun

19 - Jun

20 - Jun

21 - Jun

22 - Jun

23 - Jun

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Zoe (JP) & Andy

Jack (JP) & Andy

Hannah(JP) & Shyan

Peishan (JP) & Leon

Hannah (JP) & Shyan

Leon

Ariel

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN

Leehom Wang (event date 30/6/2019)

Yoga Lin (China, HK)

Joey Yung

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP

RUGBY World Cup 2019 JP (JP Listings only)

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)

U2

KR

U2

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Leon Ruan
Sent: 14 June 2019 18:02
To: Yvonne Yen; Hannah Huang; Peishan Cheng; Zoe Hsu; Jack Huang; Shyan Lee; Andy Shih
Cc: Geofrey Hassett; Joanna Yang; Bailey Ho; Richard Fu
Subject: Re: High Risk Rota - 10/6 - 16/6

Hi Team,

Just a quick update for FIBA world cup tickets.

If you ever come across seller listing tix from Team Pass / City Pass / Day Pass, please note that tix purchased from the primary will be consecutive.

I've rang the official selling site to confirm this.

As a result, please do not reject proof as Team / City / Day pass because of being unable to identify if tix are consecutive.

Kind Regards,

Leon.

________________________________

From: Yvonne Yen
Sent: 08 June 2019 17:42:25
To: Hannah Huang; Peishan Cheng; Zoe Hsu; Jack Huang; Shyan Lee; Andy Shih; Leon Ruan
Cc: Geofrey Hassett; Joanna Yang; Bailey Ho; Richard Fu
Subject: High Risk Rota - 10/6 - 16/6

Hi All,

Please find the updated rota for high risk review this week:

Date

3 - Jun

4 - Jun

5 - Jun

6 - Jun

7 - Jun

8 - Jun

9 - Jun

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Hannah(JP) & Shyan

Peishan (JP) & Shyan

Hannah(JP) & Andy

Zoe(JP) & Leon

Jack(JP) & Leon

Andy

Leon

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019)

Yoga Lin (China, HK)

Joey Yung

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP

RUGBY World Cup 2019 JP (JP Listings only)

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)

U2

KR

U2

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Andy Shih
Sent: 06 June 2019 10:31
To: Yvonne Yen; Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Shyan Lee; FeiChun Lo; Hannah Huang; Sandy Wang
Cc: Geofrey Hassett; Richard Fu; Joanna Yang
Subject: Re: High Risk Rota - 3/6 - 9/6

Hi All,

Sorry for the inconvenience. Please refer to the following updated link for FIBA World Cup:

https://2019fbwc.damai.cn/<https://protect-eu.mimecast.com/s/kmyvCP7pnI4EDVvtzRDJo?domain=2019fbwc.damai.cn>

Best regards,

Andy

________________________________

From: Andy Shih
Sent: 06 June 2019 09:47:05
To: Yvonne Yen; Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Shyan Lee; FeiChun Lo; Hannah Huang; Sandy Wang
Cc: Geofrey Hassett; Richard Fu; Joanna Yang
Subject: Re: High Risk Rota - 3/6 - 9/6

Hi All,

Please kindly refer to the following primary website for the FIBA World Cup event:

https://2019fbwc.damai.cn/prices<https://protect-eu.mimecast.com/s/ZlcYCQnqoI6jDZBfPKAtC?domain=2019fbwc.damai.cn>

Best regards,

Andy

________________________________

From: Yvonne Yen
Sent: 05 June 2019 10:53:42
To: Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo; Hannah Huang; Sandy Wang
Cc: Geofrey Hassett; Richard Fu; Joanna Yang
Subject: Re: High Risk Rota - 3/6 - 9/6

Hi All,

Please be informed that from today, below event needs to be reviewed:

FIBA world cup (event date 31/8/2019 - 15/9/2019) - 10 listings (Only PoP in Chinese needs to be reviewed).

High Risk Events:

MN

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019)

Yoga Lin (China, HK)

Joey Yung

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP

RUGBY World Cup 2019 JP (JP Listings only)

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)

U2

KR

U2

Thank you.

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Yvonne Yen
Sent: 04 June 2019 18:02:43
To: Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo; Hannah Huang; Sandy Wang
Cc: Geofrey Hassett; Richard Fu; Joanna Yang
Subject: Re: High Risk Rota - 3/6 - 9/6

Hi All,

From now on, IN team will take over the HR listings of U2 NZ/AU events, however if you are assigned to support reviewing U2 NZ/AU events HR listings afterwards, please find below info for your reference.

Thank you.

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Joanna Yang
Sent: 04 June 2019 09:45:38
To: Yvonne Yen; Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo
Cc: Geofrey Hassett; Richard Fu
Subject: Re: High Risk Rota - 3/6 - 9/6

FYI

U2 NZ/AU (event date 8/11/2019, 12/11/2019, 15/11/20919, 19/11/2019, 22/11/2019, 27/11/2019)

U2 JP (event date 4/12/2019, 5/12/2019)

Us KR (event date 8/12/2019)

Best Regards,

Joanna.Yang

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Joanna Yang
Sent: 03 June 2019 12:52:01
To: Yvonne Yen; Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo
Cc: Geofrey Hassett; Richard Fu
Subject: Re: High Risk Rota - 3/6 - 9/6

Hi All,

U2 APAC Tour will be on pre-sale from tomorrow and then on-sale in a few days.  Australia, New Zealand and Japan.

There will be different restrictions in place for this tour.

  *   RED Zone and VIP Party are tagged Walk-in

     *   Japan only has Red Zones.

  *   All Floor sections will be High Risk 1.

     *   IMPORTANT:  Please note for EID 3795538    Suncorp Stadium     Australia, will introduce new “touchless tickets” for the GA sections.  We do not know how the proof of purchases will look like, do not know if they delivery plan will be on the proof, but we should not active those listings since we do not support this type of tickets.

Best Regards,

Joanna.Yang

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Yvonne Yen
Sent: 02 June 2019 10:22:09
To: Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo
Cc: Geofrey Hassett; Joanna Yang; Richard Fu
Subject: High Risk Rota - 3/6 - 9/6

Hi All,

Please find the updated rota for high risk review this week:

Date

3 - Jun

4 - Jun

5 - Jun

6 - Jun

7 - Jun

8 - Jun

9 - Jun

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Zoe (JP) & Leon

Peishan (JP) & Leon

Jack  (JP) & Andy

Peishan (JP) & Leon

Zoe (JP) & Shyan

Fei

Shyan

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019)

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

RUGBY World Cup 2019 JP (JP Listings only)

Yoga Lin (China, HK)

Joey Yung

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Yvonne Yen
Sent: 27 May 2019 09:20
To: Jack Huang; Hannah Huang; Zoe Hsu; Peishan Cheng; Andy Shih; Leon Ruan; Shyan Lee; Sandy Wang
Cc: Geofrey Hassett; Joanna Yang
Subject: High Risk Rota - 27/5 - 2/6

Hi All,

Please find the updated rota for high risk review this week:

Date

27 - May

28 - May

29 - May

30 - May

31 - May

1 - Jun

2 - Jun

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Jack (JP) & Andy

Zoe (JP) & Leon

Peishan  (JP) & Andy

Hannah (JP) & Leon

Zoe (JP) & Shyan

Hannah

Sandy

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019)

LM.C TW (event date  25/5/2019)

Jason Mraz TH (event date 21/5/2019)

Jason Mraz TW (event date 25/5/2019)

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

RUGBY World Cup 2019 JP (JP Listings only)

Jam Hsiao

Yoga Lin (China, HK)

Joey Yung

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Yvonne Yen
Sent: 20 May 2019 09:22
To: Hannah Huang; Andy Shih; Peishan Cheng; Leon Ruan; Jack Huang; Zoe Hsu
Cc: Geofrey Hassett; Joanna Yang
Subject: High Risk Rota - 20/5 - 26/5

Hi All,

Please find the updated rota for high risk review this week:

Date

20 - May

21 - May

22 - May

23 - May

24 - May

25 - May

26 - May

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Hannah (JP) & Andy

Peishan (JP) & Leon

Peishan  (JP) & Andy

Jack (JP) & Andy

Hannah (JP) & Andy

Andy

Leon

(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019)

LM.C TW (event date  25/5/2019)

Jason Mraz TH (event date 21/5/2019)

Jason Mraz TW (event date 25/5/2019)

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

RUGBY World Cup 2019 JP (event date 21/9/2019, 29/9/2019, 27/10/2019)

Jam Hsiao

Yoga Lin (China, HK)

Joey Yung

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Leon Ruan
Sent: 15 May 2019 10:42
To: Yvonne Yen; Hannah Huang; Peishan Cheng; Zoe Hsu; Andy Shih; Jack Huang
Cc: Geofrey Hassett; Joanna Yang
Subject: Re: High Risk Rota - 13/5 - 19/5

Hi All,

I've found that Joey Yung's listings are in HR tool.

Please kindly check the pending listing of this particular event while your are on duty.

Kind Regards,

Leon.

________________________________

From: Yvonne Yen
Sent: 13 May 2019 09:20:52
To: Hannah Huang; Peishan Cheng; Zoe Hsu; Leon Ruan; Andy Shih; Jack Huang
Cc: Geofrey Hassett; Joanna Yang
Subject: High Risk Rota - 13/5 - 19/5

Hi All,

Please find the updated rota for high risk review this week:

Date

13 - May

14 - May

15 - May

16 - May

17 - May

18 - May

19 - May

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Hannah (JP) & Andy

Peishan (JP) & Leon

Zoe (JP) & Leon

Hannah (JP) & Andy

Peishan (JP) & Andy

Andy

Zoe

High Risk Events:

Leehom Wang (event date 4/5/2019, 11/5/2019, 18/5/2019, 8/6/2019, 9/6/2019, 30/6/2019)

LM.C TW (event date 4/5/2019, 5/5/2019, 7/5/2019, 17/5/2019, 18/5/2019, 25/5/2019)

Jason Mraz China (event date 15/5/2019, 17/5/2019, 18/5/2019)

Jason Mraz TH (event date 21/5/2019)

Jason Mraz TW (event date 25/5/2019)

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

RUGBY World Cup 2019 JP (event date 21/9/2019, 29/9/2019, 27/10/2019)

Mayday

Jam Hsiao

Yoga Lin (China, HK)

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Yvonne Yen
Sent: 10 May 2019 15:10
To: Andy Shih; Leon Ruan; Peishan Cheng; Zoe Hsu; Hannah Huang; Jack Huang
Cc: Geofrey Hassett; Joanna Yang
Subject: Re: High Risk Rota - 6/5 - 12/5

Hi Team,

If you find any listings for below event, please don't touch the listings, relevant team will take care of this event.

Thank you.

Backstreet Boys ID – EID 3743580

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Yvonne Yen
Sent: 07 May 2019 12:39:56
To: Andy Shih; Leon Ruan; Peishan Cheng; Zoe Hsu; Hannah Huang; Jack Huang
Cc: Geofrey Hassett; Joanna Yang
Subject: Re: High Risk Rota - 6/5 - 12/5

Hi All,

Please kindly be informed that there's one more event to add on the review list as below:

Yoga Lin - 26/5/2019 - Hong Kong Coliseum

@Leon<mailto:[email-masked]>, thanks for providing the information.

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Agent

Team Leader : Jessie Tang

________________________________

From: Yvonne Yen
Sent: 06 May 2019 09:42:29
To: Andy Shih; Leon Ruan; Peishan Cheng; Zoe Hsu; Hannah Huang; Jack Huang
Cc: Geofrey Hassett; Joanna Yang
Subject: High Risk Rota - 6/5 - 12/5

Hi All,

Please find the updated rota for high risk review this week:

Date

6 - May

7 - May

8 - May

9 - May

10 - May

11 - May

12 - May

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Zoe (JP) & Andy

Zoe (JP) & Leon

Zoe (JP) & Andy

Peishan (JP) & Leon

Hannah (JP) & Andy

Zoe

Jack

High Risk Events:

Leehom Wang (event date 4/5/2019, 11/5/2019, 18/5/2019, 8/6/2019, 9/6/2019, 30/6/2019)

LM.C TW (event date 4/5/2019, 5/5/2019, 7/5/2019, 17/5/2019, 18/5/2019, 25/5/2019)

Jason Mraz China (event date 15/5/2019, 17/5/2019, 18/5/2019)

Jason Mraz TH (event date 21/5/2019)

Jason Mraz TW (event date 25/5/2019)

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

RUGBY World Cup 2019 JP (event date 21/9/2019, 29/9/2019, 27/10/2019)

Indonesian Football

Mayday

Jam Hsiao

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Agent

Team Leader : Jessie Tang

________________________________

From: Joanna Yang
Sent: 01 May 2019 09:42
To: Hannah Huang; Leon Ruan; Peishan Cheng; Andy Shih; Zoe Hsu
Cc: Yvonne Yen; Geofrey Hassett
Subject: (Amendment) High Risk Rota - 29/4 - 5/5

Hi All,

Please see that we have add 3 more HR events for the following, the updated rota for high risk review this week:

Date

29 - Apr

30 - Apr

1 - May

2 - May

3 - May

4 - May

5 - May

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9-18

Lorraine (JP) & Andy

Hannah (JP) & Leon

Peishan (JP) & Andy

Peishan (JP) & Leon

Zoe (JP) & Andy

Andy

Peishan

High Risk Events:

Leehom Wang (event date 4/5/2019, 11/5/2019, 18/5/2019, 8/6/2019, 9/6/2019, 30/6/2019)

LM.C TW (event date 4/5/2019, 5/5/2019, 7/5/2019, 17/5/2019, 18/5/2019, 25/5/2019)

Jason Mraz China (event date 15/5/2019, 17/5/2019, 18/5/2019)

Jason Mraz TH (event date 21/5/2019)

Jason Mraz TW (event date 25/5/2019)

BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)

Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)

Westlife HK (event date 26/7/2019, 27/7/2019)

Westlife TW (event date 27/7/2019, 28/7/2019)

RUGBY World Cup 2019 JP (event date 21/9/2019, 29/9/2019, 27/10/2019)

Indonesian Football

Mayday

Jam Hsaoi

Thank you.

Best Regards,

Joanna.Yang

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett