Subject: RE: High Risk Rota - 29/7 - 4/8
From: Meghan Flanagan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Shyan Lee <[email-masked]>, Geofrey Hassett <[email-masked]>, Brian Sexton <[email-masked]>, Yvonne Yen <[email-masked]>, Sankarshan Rajan <[email-masked]>
Date: Fri, 2 Aug 2019 07:15:11 +0000

Hi Rose,

Could you please assign to Maksim ?

Thanks,
Meghan

From: Yvonne Yen <[email-masked]>
Sent: Friday, August 2, 2019 4:09 AM
To: Meghan Flanagan <[email-masked]>
Cc: Shyan Lee <[email-masked]>; Geofrey Hassett <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Fw: High Risk Rota - 29/7 - 4/8

Hi Meghan,

Could you please kindly assist to assign this listing to RU HR agent?

Thank you.

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett

________________________________
From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: 02 August 2019 10:01
To: Yvonne Yen <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi Yvonne,

Please ignore my previous emails and refer to the content in below.

S provided POP in Russian, please kindly assign a Russian speaking agent for assistance. Needed info has been attached.

Wish you have a good day!  😃

Best regards,

Shyan Lee

________________________________
From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: 02 August 2019 10:00:30
To: Yvonne Yen <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi Yvonne,

Here is another listing needs to be checked by a Russian speaking agent.

Wish you have a good day!  😃

Best regards,

Shyan Lee

________________________________
From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: 02 August 2019 09:54:49
To: Yvonne Yen <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi Yvonne,

S provided POP in Russian, please kindly assign a Russian speaking agent for assistance. Needed info has been attached.

Best regard,

Shyan

________________________________
From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: 29 July 2019 10:49
To: Hannah Huang <[email-masked]<mailto:[email-masked]>>; Bailey Ho <[email-masked]<mailto:[email-masked]>>; Peishan Yen <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>
Cc: Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi team,

Please allow me to inform the fan S is selling tix for FIBA.

Please kindly note below fan S would keep creating the new listing to gain approval on her listings, however the POPs she provided have all been used.

燕 张 Fan Seller
email : [email-masked]<mailto:[email-masked]>

Here are some POP no. I have stored, but no all. Please refer to last 5 digital of POP no.

45717
95670
95652
45793
45970
45654
95654

________________________________
From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 29, 2019 10:47:17 AM
To: Hannah Huang <[email-masked]<mailto:[email-masked]>>; Bailey Ho <[email-masked]<mailto:[email-masked]>>; Peishan Yen <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>
Cc: Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi team,

Please kindly note below fan S would keep creating the new listing to gain approval on her listings, however the POPs she provided have all been used.

燕 张 Fan Seller
email : [email-masked]<mailto:[email-masked]>

Here are some POP no. I have stored, but no all. Please refer to last 5 digital of POP no.

  1.  45717
  2.  95670
  3.  95652
  4.  45793
  5.  45970
  6.  45654
  7.  95654

________________________________
From: Hannah Huang <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 29, 2019 9:17:27 AM
To: Shyan Lee <[email-masked]<mailto:[email-masked]>>; Bailey Ho <[email-masked]<mailto:[email-masked]>>; Peishan Yen <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>
Cc: Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Dear Bailey

noted, thank you

Best Regards,

Hannah

________________________________
From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 29, 2019 9:16:58 AM
To: Bailey Ho <[email-masked]<mailto:[email-masked]>>; Peishan Yen <[email-masked]<mailto:[email-masked]>>; Hannah Huang <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>
Cc: Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi team,

Will do, thanks.

________________________________
From: Bailey Ho <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 29, 2019 9:15:24 AM
To: Peishan Yen <[email-masked]<mailto:[email-masked]>>; Hannah Huang <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>; Shyan Lee <[email-masked]<mailto:[email-masked]>>
Cc: Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: Re: High Risk Rota - 29/7 - 4/8

Hi Hannah & Shyan,

As Peishna can't access high risk tool and Leon called for sick, could you please do the high risk task today, Hannah (JP) & Shyan (MN), thanks.

Best Regards,

Bailey Ho
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett
________________________________
From: Bailey Ho <[email-masked]<mailto:[email-masked]>>
Sent: 26 July 2019 14:12
To: Peishan Cheng <[email-masked]<mailto:[email-masked]>>; Hannah Huang <[email-masked]<mailto:[email-masked]>>; Zoe Hsu <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>; Shyan Lee <[email-masked]<mailto:[email-masked]>>
Cc: Geofrey Hassett <[email-masked]<mailto:[email-masked]>>; Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Joanna Yang <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: High Risk Rota - 29/7 - 4/8

Hi All,

Please find the updated rota for high risk review next week:

Date
29 - Jul
30 - Jul
31 - Jul
1 - Aug
2 - Aug
3 - Aug
4 - Aug
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Peishan (JP) & Leon
Hannah (JP) & Shyan
Hannah (JP) & Leon
Peishan (JP) & Leon
Hannah (JP) & Shyan
Zoe
Zoe
(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN
Yoga Lin (China, HK)
Joey Yung

FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP
RUGBY World Cup 2019 JP (JP Listings only)
U2
Tokyo 2020 Summer Games

KR
U2

Best Regards,

Bailey Ho
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett
________________________________
From: Bailey Ho
Sent: 19 July 2019 17:49
To: Peishan Cheng <[email-masked]<mailto:[email-masked]>>; Hannah Huang <[email-masked]<mailto:[email-masked]>>; Leon Ruan <[email-masked]<mailto:[email-masked]>>; Shyan Lee <[email-masked]<mailto:[email-masked]>>; Zoe Hsu <[email-masked]<mailto:[email-masked]>>
Cc: Geofrey Hassett <[email-masked]<mailto:[email-masked]>>; Yvonne Yen <[email-masked]<mailto:[email-masked]>>; Joanna Yang <[email-masked]<mailto:[email-masked]>>; Richard Fu <[email-masked]<mailto:[email-masked]>>
Subject: High Risk Rota - 22/7 - 28/7

Hi All,

Please find the updated rota for high risk review next week:

Date
22 - Jul
23 - Jul
24 - Jul
25 - Jul
26 - Jul
27 - Jul
28 - Jul
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Peishan (JP) & Leon
Hannah (JP) & Shyan
Hannah (JP) & Leon
Peishan (JP) & Leon
Zoe  (JP) & Shyan
Shyan
Peishan
(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN
Yoga Lin (China, HK)
Joey Yung
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP
RUGBY World Cup 2019 JP (JP Listings only)
U2
加山雄三
Tokyo 2020 Summer Games

KR
U2

Best Regards,

Bailey Ho
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett

________________________________
From: Bailey Ho
Sent: 12 July 2019 10:23
To: Leon Ruan; Shyan Lee; Andy Shih; Hannah Huang; Peishan Cheng; Zoe Hsu
Cc: Geofrey Hassett; Yvonne Yen; Joanna Yang; Richard Fu
Subject: High Risk Rota - 15/7 - 21/7

Hi All,

Please find the updated rota for high risk review next week:

Date
15 - Jul
16 - Jul
17 - Jul
18 - Jul
19 - Jul
20 - Jul
21 - Jul
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Hannah (JP) & Shyan
Hannah (JP) & Shyan
Peishan (JP) & Leon
Peishan (JP) & Leon
Zoe (JP) & Shyan
Leon
Andy
(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN
Yoga Lin (China, HK)
Joey Yung
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP
RUGBY World Cup 2019 JP (JP Listings only)
U2
加山雄三
Tokyo 2020 Summer Games

KR
U2

Best Regards,

Bailey Ho
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett

________________________________
From: Bailey Ho
Sent: 05 July 2019 09:51
To: Leon Ruan; Shyan Lee; Hannah Huang; Peishan Cheng; Zoe Hsu
Cc: Geofrey Hassett; Yvonne Yen; Joanna Yang; Richard Fu
Subject: High Risk Rota - 8/7 - 14/7

Hi All,

Please find the updated rota for high risk review next week:

Date
8 - Jul
9 - Jul
10 - Jul
11 - Jul
12 - Jul
13 - Jul
14 - Jul
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Zoe (JP) & Shyan
Peishan (JP) & Shyan
Peishan (JP) & Leon
Hannah (JP) & Leon
Zoe (JP) & Shyan
Leon
Leon
(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN
Yoga Lin (China, HK)
Joey Yung
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP
RUGBY World Cup 2019 JP (JP Listings only)
BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)
U2
加山雄三
Tokyo 2020 Summer Games

KR
U2

Best Regards,

Bailey Ho
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett

________________________________
From: Yvonne Yen
Sent: 28 June 2019 12:22
To: Zoe Hsu; Leon Ruan; Shyan Lee; Peishan Cheng; Jack Huang
Cc: Geofrey Hassett; Joanna Yang; Bailey Ho; Richard Fu
Subject: High Risk Rota - 1/7 - 7/7

Hi All,

Please find the updated rota for high risk review this week:

Date
1 - Jul
2 - Jul
3 - Jul
4 - Jul
5 - Jul
6 - Jul
7 - Jul
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Zoe (JP) & Leon
Peishan (JP) & Leon
Jack (JP) & Leon
Peishan (JP) & Leon
Zoe (JP) & Shyan
Shyan
Shyan
(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN
Yoga Lin (China, HK)
Joey Yung
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP
RUGBY World Cup 2019 JP (JP Listings only)
BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)
U2
加山雄三

KR
U2

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett

________________________________
From: Yvonne Yen
Sent: 24 June 2019 12:53
To: Peishan Cheng; Andy Shih; Hannah Huang; Leon Ruan; Shyan Lee
Cc: Geofrey Hassett; Bailey Ho; Richard Fu
Subject: High Risk Rota - 24/6 - 30/6

Hi All,

Please find the updated rota for high risk review this week:

Date
24 - Jun
25 - Jun
26 - Jun
27 - Jun
28 - Jun
29 - Jun
30 - Jun
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Peishan (JP) & Andy
Hannah (JP) & Leon
Peishan (JP) & Leon
Hannah (JP) & Shyan
Hannah (JP) & Andy
Andy
Leon
(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN
Leehom Wang (event date 30/6/2019)
Yoga Lin (China, HK)
Joey Yung
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP
RUGBY World Cup 2019 JP (JP Listings only)
BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)
U2
加山雄三

KR
U2

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett

________________________________
From: Leon Ruan
Sent: 20 June 2019 10:28
To: Yvonne Yen; Zoe Hsu; Jack Huang; Peishan Cheng; Hannah Huang; Andy Shih; Shyan Lee; Ariel Chen
Cc: Geofrey Hassett; Bailey Ho; Richard Fu
Subject: Re: High Risk Rota - 17/6 - 23/6

Hi All,

I've found this in HR tool,

Please have the JP agent on duty to review it.

Kind Regards,

Leon.

________________________________
From: Yvonne Yen
Sent: 17 June 2019 18:01:04
To: Zoe Hsu; Jack Huang; Peishan Cheng; Hannah Huang; Andy Shih; Shyan Lee; Leon Ruan; Ariel Chen
Cc: Geofrey Hassett; Bailey Ho; Richard Fu
Subject: Re: High Risk Rota - 17/6 - 23/6

Hi All,

Please find the updated rota for high risk review this week, @Shyan<mailto:[email-masked]>, please assist to review the HR on Sunday this week, thanks.

Date
17 - Jun
18 - Jun
19 - Jun
20 - Jun
21 - Jun
22 - Jun
23 - Jun
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Zoe (JP) & Andy
Jack (JP) & Andy
Hannah(JP) & Shyan
Peishan (JP) & Leon
Hannah (JP) & Shyan
Leon
Shyan
(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett
________________________________
From: Yvonne Yen
Sent: 16 June 2019 12:58:08
To: Zoe Hsu; Jack Huang; Peishan Cheng; Hannah Huang; Andy Shih; Shyan Lee; Leon Ruan; Ariel Chen
Cc: Geofrey Hassett; Bailey Ho; Richard Fu
Subject: High Risk Rota - 17/6 - 23/6

Hi All,

Please find the updated rota for high risk review this week:

Date
17 - Jun
18 - Jun
19 - Jun
20 - Jun
21 - Jun
22 - Jun
23 - Jun
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Zoe (JP) & Andy
Jack (JP) & Andy
Hannah(JP) & Shyan
Peishan (JP) & Leon
Hannah (JP) & Shyan
Leon
Ariel
(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN
Leehom Wang (event date 30/6/2019)
Yoga Lin (China, HK)
Joey Yung
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP
RUGBY World Cup 2019 JP (JP Listings only)
BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)
U2

KR
U2

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett
________________________________
From: Leon Ruan
Sent: 14 June 2019 18:02
To: Yvonne Yen; Hannah Huang; Peishan Cheng; Zoe Hsu; Jack Huang; Shyan Lee; Andy Shih
Cc: Geofrey Hassett; Joanna Yang; Bailey Ho; Richard Fu
Subject: Re: High Risk Rota - 10/6 - 16/6

Hi Team,

Just a quick update for FIBA world cup tickets.

If you ever come across seller listing tix from Team Pass / City Pass / Day Pass, please note that tix purchased from the primary will be consecutive.

I've rang the official selling site to confirm this.

As a result, please do not reject proof as Team / City / Day pass because of being unable to identify if tix are consecutive.

Kind Regards,

Leon.

________________________________
From: Yvonne Yen
Sent: 08 June 2019 17:42:25
To: Hannah Huang; Peishan Cheng; Zoe Hsu; Jack Huang; Shyan Lee; Andy Shih; Leon Ruan
Cc: Geofrey Hassett; Joanna Yang; Bailey Ho; Richard Fu
Subject: High Risk Rota - 10/6 - 16/6

Hi All,

Please find the updated rota for high risk review this week:

Date
3 - Jun
4 - Jun
5 - Jun
6 - Jun
7 - Jun
8 - Jun
9 - Jun
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Hannah(JP) & Shyan
Peishan (JP) & Shyan
Hannah(JP) & Andy
Zoe(JP) & Leon
Jack(JP) & Leon
Andy
Leon
(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

MN
Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019)
Yoga Lin (China, HK)
Joey Yung
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP
RUGBY World Cup 2019 JP (JP Listings only)
BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)
U2

KR
U2

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett
________________________________
From: Andy Shih
Sent: 06 June 2019 10:31
To: Yvonne Yen; Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Shyan Lee; FeiChun Lo; Hannah Huang; Sandy Wang
Cc: Geofrey Hassett; Richard Fu; Joanna Yang
Subject: Re: High Risk Rota - 3/6 - 9/6

Hi All,

Sorry for the inconvenience. Please refer to the following updated link for FIBA World Cup:

https://2019fbwc.damai.cn/

Best regards,

Andy

________________________________
From: Andy Shih
Sent: 06 June 2019 09:47:05
To: Yvonne Yen; Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Shyan Lee; FeiChun Lo; Hannah Huang; Sandy Wang
Cc: Geofrey Hassett; Richard Fu; Joanna Yang
Subject: Re: High Risk Rota - 3/6 - 9/6

Hi All,

Please kindly refer to the following primary website for the FIBA World Cup event:

https://2019fbwc.damai.cn/prices

Best regards,

Andy

________________________________
From: Yvonne Yen
Sent: 05 June 2019 10:53:42
To: Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo; Hannah Huang; Sandy Wang
Cc: Geofrey Hassett; Richard Fu; Joanna Yang
Subject: Re: High Risk Rota - 3/6 - 9/6

Hi All,

Please be informed that from today, below event needs to be reviewed:

FIBA world cup (event date 31/8/2019 - 15/9/2019) - 10 listings (Only PoP in Chinese needs to be reviewed).

High Risk Events:

MN
Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019)
Yoga Lin (China, HK)
Joey Yung
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
FIBA world cup (event date 31/8/2019 - 15/9/2019) (MN listings only)

JP
RUGBY World Cup 2019 JP (JP Listings only)
BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)
U2

KR
U2

Thank you.

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett
________________________________
From: Yvonne Yen
Sent: 04 June 2019 18:02:43
To: Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo; Hannah Huang; Sandy Wang
Cc: Geofrey Hassett; Richard Fu; Joanna Yang
Subject: Re: High Risk Rota - 3/6 - 9/6

Hi All,

From now on, IN team will take over the HR listings of U2 NZ/AU events, however if you are assigned to support reviewing U2 NZ/AU events HR listings afterwards, please find below info for your reference.

Thank you.

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett
________________________________
From: Joanna Yang
Sent: 04 June 2019 09:45:38
To: Yvonne Yen; Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo
Cc: Geofrey Hassett; Richard Fu
Subject: Re: High Risk Rota - 3/6 - 9/6

FYI

U2 NZ/AU (event date 8/11/2019, 12/11/2019, 15/11/20919, 19/11/2019, 22/11/2019, 27/11/2019)
U2 JP (event date 4/12/2019, 5/12/2019)
Us KR (event date 8/12/2019)

Best Regards,

Joanna.Yang
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett
________________________________
From: Joanna Yang
Sent: 03 June 2019 12:52:01
To: Yvonne Yen; Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo
Cc: Geofrey Hassett; Richard Fu
Subject: Re: High Risk Rota - 3/6 - 9/6

Hi All,

U2 APAC Tour will be on pre-sale from tomorrow and then on-sale in a few days.  Australia, New Zealand and Japan.

There will be different restrictions in place for this tour.

  *   RED Zone and VIP Party are tagged Walk-in

     *   Japan only has Red Zones.

  *   All Floor sections will be High Risk 1.

     *   IMPORTANT:  Please note for EID 3795538    Suncorp Stadium     Australia, will introduce new “touchless tickets” for the GA sections.  We do not know how the proof of purchases will look like, do not know if they delivery plan will be on the proof, but we should not active those listings since we do not support this type of tickets.

Best Regards,

Joanna.Yang
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett
________________________________
From: Yvonne Yen
Sent: 02 June 2019 10:22:09
To: Zoe Hsu; Leon Ruan; Peishan Cheng; Jack Huang; Andy Shih; Shyan Lee; FeiChun Lo
Cc: Geofrey Hassett; Joanna Yang; Richard Fu
Subject: High Risk Rota - 3/6 - 9/6

Hi All,

Please find the updated rota for high risk review this week:

Date
3 - Jun
4 - Jun
5 - Jun
6 - Jun
7 - Jun
8 - Jun
9 - Jun
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Zoe (JP) & Leon
Peishan (JP) & Leon
Jack  (JP) & Andy
Peishan (JP) & Leon
Zoe (JP) & Shyan
Fei
Shyan
(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019)
BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
RUGBY World Cup 2019 JP (JP Listings only)
Yoga Lin (China, HK)
Joey Yung

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett

________________________________
From: Yvonne Yen
Sent: 27 May 2019 09:20
To: Jack Huang; Hannah Huang; Zoe Hsu; Peishan Cheng; Andy Shih; Leon Ruan; Shyan Lee; Sandy Wang
Cc: Geofrey Hassett; Joanna Yang
Subject: High Risk Rota - 27/5 - 2/6

Hi All,

Please find the updated rota for high risk review this week:

Date
27 - May
28 - May
29 - May
30 - May
31 - May
1 - Jun
2 - Jun
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Jack (JP) & Andy
Zoe (JP) & Leon
Peishan  (JP) & Andy
Hannah (JP) & Leon
Zoe (JP) & Shyan
Hannah
Sandy
(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019)
LM.C TW (event date  25/5/2019)
Jason Mraz TH (event date 21/5/2019)
Jason Mraz TW (event date 25/5/2019)
BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
RUGBY World Cup 2019 JP (JP Listings only)
Jam Hsiao
Yoga Lin (China, HK)
Joey Yung

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett

________________________________
From: Yvonne Yen
Sent: 20 May 2019 09:22
To: Hannah Huang; Andy Shih; Peishan Cheng; Leon Ruan; Jack Huang; Zoe Hsu
Cc: Geofrey Hassett; Joanna Yang
Subject: High Risk Rota - 20/5 - 26/5

Hi All,

Please find the updated rota for high risk review this week:

Date
20 - May
21 - May
22 - May
23 - May
24 - May
25 - May
26 - May
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Hannah (JP) & Andy
Peishan (JP) & Leon
Peishan  (JP) & Andy
Jack (JP) & Andy
Hannah (JP) & Andy
Andy
Leon
(**Saturday & Sunday: If POC on the weekend found any JP listings in HR tool, please flag to TL and we'll have the JP agents to support**)

High Risk Events:

Leehom Wang (event date 8/6/2019, 9/6/2019, 30/6/2019)
LM.C TW (event date  25/5/2019)
Jason Mraz TH (event date 21/5/2019)
Jason Mraz TW (event date 25/5/2019)
BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
RUGBY World Cup 2019 JP (event date 21/9/2019, 29/9/2019, 27/10/2019)
Jam Hsiao
Yoga Lin (China, HK)
Joey Yung

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett

________________________________
From: Leon Ruan
Sent: 15 May 2019 10:42
To: Yvonne Yen; Hannah Huang; Peishan Cheng; Zoe Hsu; Andy Shih; Jack Huang
Cc: Geofrey Hassett; Joanna Yang
Subject: Re: High Risk Rota - 13/5 - 19/5

Hi All,

I've found that Joey Yung's listings are in HR tool.

Please kindly check the pending listing of this particular event while your are on duty.

Kind Regards,

Leon.

________________________________
From: Yvonne Yen
Sent: 13 May 2019 09:20:52
To: Hannah Huang; Peishan Cheng; Zoe Hsu; Leon Ruan; Andy Shih; Jack Huang
Cc: Geofrey Hassett; Joanna Yang
Subject: High Risk Rota - 13/5 - 19/5

Hi All,

Please find the updated rota for high risk review this week:

Date
13 - May
14 - May
15 - May
16 - May
17 - May
18 - May
19 - May
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Hannah (JP) & Andy
Peishan (JP) & Leon
Zoe (JP) & Leon
Hannah (JP) & Andy
Peishan (JP) & Andy
Andy
Zoe

High Risk Events:

Leehom Wang (event date 4/5/2019, 11/5/2019, 18/5/2019, 8/6/2019, 9/6/2019, 30/6/2019)
LM.C TW (event date 4/5/2019, 5/5/2019, 7/5/2019, 17/5/2019, 18/5/2019, 25/5/2019)
Jason Mraz China (event date 15/5/2019, 17/5/2019, 18/5/2019)
Jason Mraz TH (event date 21/5/2019)
Jason Mraz TW (event date 25/5/2019)
BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
RUGBY World Cup 2019 JP (event date 21/9/2019, 29/9/2019, 27/10/2019)
Mayday
Jam Hsiao
Yoga Lin (China, HK)

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett

________________________________
From: Yvonne Yen
Sent: 10 May 2019 15:10
To: Andy Shih; Leon Ruan; Peishan Cheng; Zoe Hsu; Hannah Huang; Jack Huang
Cc: Geofrey Hassett; Joanna Yang
Subject: Re: High Risk Rota - 6/5 - 12/5

Hi Team,

If you find any listings for below event, please don't touch the listings, relevant team will take care of this event.

Thank you.

Backstreet Boys ID – EID 3743580

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett
________________________________
From: Yvonne Yen
Sent: 07 May 2019 12:39:56
To: Andy Shih; Leon Ruan; Peishan Cheng; Zoe Hsu; Hannah Huang; Jack Huang
Cc: Geofrey Hassett; Joanna Yang
Subject: Re: High Risk Rota - 6/5 - 12/5

Hi All,

Please kindly be informed that there's one more event to add on the review list as below:

Yoga Lin - 26/5/2019 - Hong Kong Coliseum

@Leon<mailto:[email-masked]>, thanks for providing the information.

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Agent
Team Leader : Jessie Tang

________________________________
From: Yvonne Yen
Sent: 06 May 2019 09:42:29
To: Andy Shih; Leon Ruan; Peishan Cheng; Zoe Hsu; Hannah Huang; Jack Huang
Cc: Geofrey Hassett; Joanna Yang
Subject: High Risk Rota - 6/5 - 12/5

Hi All,

Please find the updated rota for high risk review this week:

Date
6 - May
7 - May
8 - May
9 - May
10 - May
11 - May
12 - May
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Zoe (JP) & Andy
Zoe (JP) & Leon
Zoe (JP) & Andy
Peishan (JP) & Leon
Hannah (JP) & Andy
Zoe
Jack

High Risk Events:

Leehom Wang (event date 4/5/2019, 11/5/2019, 18/5/2019, 8/6/2019, 9/6/2019, 30/6/2019)
LM.C TW (event date 4/5/2019, 5/5/2019, 7/5/2019, 17/5/2019, 18/5/2019, 25/5/2019)
Jason Mraz China (event date 15/5/2019, 17/5/2019, 18/5/2019)
Jason Mraz TH (event date 21/5/2019)
Jason Mraz TW (event date 25/5/2019)
BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
RUGBY World Cup 2019 JP (event date 21/9/2019, 29/9/2019, 27/10/2019)
Indonesian Football
Mayday
Jam Hsiao

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Agent
Team Leader : Jessie Tang
________________________________
From: Joanna Yang
Sent: 01 May 2019 09:42
To: Hannah Huang; Leon Ruan; Peishan Cheng; Andy Shih; Zoe Hsu
Cc: Yvonne Yen; Geofrey Hassett
Subject: (Amendment) High Risk Rota - 29/4 - 5/5

Hi All,

Please see that we have add 3 more HR events for the following, the updated rota for high risk review this week:

Date
29 - Apr
30 - Apr
1 - May
2 - May
3 - May
4 - May
5 - May
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9-18
Lorraine (JP) & Andy
Hannah (JP) & Leon
Peishan (JP) & Andy
Peishan (JP) & Leon
Zoe (JP) & Andy
Andy
Peishan

High Risk Events:

Leehom Wang (event date 4/5/2019, 11/5/2019, 18/5/2019, 8/6/2019, 9/6/2019, 30/6/2019)
LM.C TW (event date 4/5/2019, 5/5/2019, 7/5/2019, 17/5/2019, 18/5/2019, 25/5/2019)
Jason Mraz China (event date 15/5/2019, 17/5/2019, 18/5/2019)
Jason Mraz TH (event date 21/5/2019)
Jason Mraz TW (event date 25/5/2019)
BTS JP (event date 6/7/2019, 7/7/2019, 13/7/2019, 14/7/2019)
Sammi Cheng (event date 12/07/2019 to 16/07/2019, 18/07/2019 to 21/07/2019, 23/7/2019, 24/7/2019, 26/7/2019, 27/7/2019)
Westlife HK (event date 26/7/2019, 27/7/2019)
Westlife TW (event date 27/7/2019, 28/7/2019)
RUGBY World Cup 2019 JP (event date 21/9/2019, 29/9/2019, 27/10/2019)
Indonesian Football
Mayday
Jam Hsaoi

Thank you.

Best Regards,

Joanna.Yang
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett