Subject: Re: 22265662 - Tomorrowland 2019 - Weekend 1 - Magical Friday Pass - 19/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - Assign case
From: India Inbox <[email-masked]>
To: Meghan Flanagan <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Fri, 2 Aug 2019 04:27:40 +0000

Hi @Maiwenn Gouthe<mailto:[email-masked]>,

  *   13 days, 18 hours ago
  *   Tomorrowland 2019 - Weekend 1 - Magical Friday Pass
  *   RAG

Could you please assist with this query.

Order was escalated for a refund (RAG) but on the main time  new tickets was sent through customer mail and buyer refused to keep them.

The new tickets was sent to buyer before the event but also an email saying buyer will receive full refund.

Can we confirm buyer in this transaction is not entitle a refund and previous email was sent in error or follow the previous action RAG process?

Kind regards.

Ingrid

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Thursday, August 1, 2019 5:13 PM
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: TID: 22265662 - Tomorrowland 2019 - Weekend 1 - Magical Friday Pass - 19/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - Assign case

Hi There,

With reference to TID 22265662, the buyer was RAG on Tomorrowland event and the agent lalit.goswami escalated the case to payments to refund buyer as per TL approval.

Actually Payments came back on the case and asking for TL Maiwenn's response to be sent to CS payments in order to process the refund.

Could you please inform lalit.goswami to forward TL Maiwenn's response to CS payments in order to refund the buyer.

Kind Regards,
Rosette
________________________________
From: "Maksim Semenov" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 1 August, 2019 21:53:43
Subject: 22265662 - Tomorrowland 2019 - Weekend 1 - Magical Friday Pass - 19/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - Assign case

Hi Rosette!

In this TID buyer was RAG. He purchased these tickets from us as we informed him that tickets for order are invalid. He reported being RAG at the venue as tickets did not scan and he had to purchase new tickets from the venue

lalit.goswami already escalated this case to Payments but they pushed back telling - Hi Lalit, Please send TL Maiwenn's response to CS payments in oreder to process.

I received this case as follow up is overdue.

Can you please assign this case to lalit.goswami?

Regards
Maks!