Subject: TID: 22265662 - Tomorrowland 2019 - Weekend 1 - Magical Friday Pass - 19/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - Assign case
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Thu, 1 Aug 2019 10:13:18 -0700 (MST)

Hi There, 

With reference to TID 22265662, the buyer was RAG on Tomorrowland event and the agent lalit.goswami escalated the case to payments to refund buyer as per TL approval. 

Actually Payments came back on the case and asking for TL Maiwenn's response to be sent to CS payments in order to process the refund. 

Could you please inform lalit.goswami to forward TL Maiwenn's response to CS payments in order to refund the buyer. 

Kind Regards, 
Rosette 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 1 August, 2019 21:53:43 
Subject: 22265662 - Tomorrowland 2019 - Weekend 1 - Magical Friday Pass - 19/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - Assign case 

Hi Rosette! 

In this TID buyer was RAG. He purchased these tickets from us as we informed him that tickets for order are invalid. He reported being RAG at the venue as tickets did not scan and he had to purchase new tickets from the venue 

lalit.goswami already escalated this case to Payments but they pushed back telling - Hi Lalit, Please send TL Maiwenn's response to CS payments in oreder to process. 

I received this case as follow up is overdue. 

Can you please assign this case to lalit.goswami? 

Regards 
Maks!