Subject: Re: 22779260 - Maria Bethânia - 03/08/2019 22:00 (Local) - Credicard Hall (Citibank Hall SP), Sao Paulo, BR - Fan Seller - Incorrect tickets
From: Agata Domanska <[email-masked]>
To: India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>, Nakeisha Young <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Thu, 1 Aug 2019 16:57:53 +0000

Hi Claire,

Order was subbed correctly into 'Concession BR' as per listing notes, seller is at fault for uploading wrong tickets. Please follow wrong ticket process. Once order is pending sub we can sub again.

Kind regards,

Agata

PS Team

Team Lead Artur Himich

________________________________
From: India Inbox <[email-masked]>
Sent: Thursday, August 1, 2019 5:23:44 PM
To: Rosette Modiri <[email-masked]>; Agata Domanska <[email-masked]>; Nakeisha Young <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: Re: 22779260 - Maria Bethânia - 03/08/2019 22:00 (Local) - Credicard Hall (Citibank Hall SP), Sao Paulo, BR - Fan Seller - Incorrect tickets

@Agata Domanska<mailto:[email-masked]>, @Nakeisha Young<mailto:[email-masked]> can you please confirm that the listing offered to buyer would only be "Concession BR" please ?

Buyer initially purchased Concession BR tickets however tickets received are IdosDemais. From there we subbed from 22281156 to 22779260 (active redi from 22684450 to 22779260).

In TID: 22779260 the same issue happened as same seller.

Can we please confirm that the listing offer would be correct and only for Concession BR and not for "IdosDemais" which would be wrong tickets.

Thanks,
Claire

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 01 August 2019 15:57
To: India Inbox <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: TID: 22779260 - Maria Bethânia - 03/08/2019 22:00 (Local) - Credicard Hall (Citibank Hall SP), Sao Paulo, BR - Fan Seller - Incorrect tickets

Hi There,

With reference to the above TID, the buyer had purchased Concession BR tickets however tickets received are IdosDemais due to that the order was subbed from 22281156 to 22779260. The new order 22779260, which is an active redirection from 22684450 to 22779260 where the original seller listed tickets as Concession BR and provided IdosDemais again.

Actually the buyer needs the same tickets as purchased (Concession BR) and there's an email from sub team regarding the alternative tickets with 2 different LIDs.

Could you please check this case with Agata domanska and Nakeisha who are following up the case in order to make sure the buyer receives the same tickets as purchased.

Kind Regards,
Rosette
________________________________
From: "Edivaldo Manuel Augusto Pereira" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 1 August, 2019 19:20:25
Subject: 22779260 - Maria Bethânia - 03/08/2019 22:00 (Local) - Credicard Hall (Citibank Hall SP), Sao Paulo, BR - Fan Seller - Incorrect tickets

Hi Rose,

The transaction 22281156 was substituted to 22779260 as the Seller listed "Concession BR" and provided "IdosDemais"

The new transaction 22779260 is from a listing with the same issue. Tickets Listed as "Concession BR" and the tickets provided are "IdosDemais"
As there was a redirection on the TID 22779260, the initial transaction 22684450 was moved to pending substitution.

The case is now being handled by the agent Agata domanska and Nakeisha Young who offered Alternative Tickets for the buyer LID 456983448.

Can we please make sure that this order get substituted correctly?

Regards,
Edivaldo