Subject: Re: 22784379 - Placido Domingo - 04/08/2019 - Arena di Verona, Verona, IT - Fan Seller - Seller cannot change email
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Thu, 1 Aug 2019 15:27:30 +0000

Hi all

This will need to be put back in the google doc again to do the email change.

If these are e tickets, we could get them downloaded and sent by customer mail if they are still having issues, let me know

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Thursday, August 1, 2019 1:19:00 PM
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: TID: 22784379 - Placido Domingo - 04/08/2019 - Arena di Verona, Verona, IT - Fan Seller - Seller cannot change email

Hi There,

With reference to TID 22784379, the seller requested for email address change from [email-masked] to [email-masked] , EEC was done and seller received the link to reset password as well however they're still unable to complete the email change.

We noticed that all Russian customers are unable to complete the email address change after receiving the reset password link.

Examples :  21932220 - 22517829 - 20380010 - 22570199 - 21780223

Could you please look into this or advise a different way to change the email address on these orders.

Kind Regards,
Rosette
________________________________
From: "Maksim Semenov" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 1 August, 2019 18:04:51
Subject: 22784379 - Placido Domingo - 04/08/2019 - Arena di Verona, Verona, IT - Fan Seller - Seller cannot change email

Hi Rosette!

In this TID seller cannot change email address.

He received link from us, created new password, log in in his account with old email address and new password, went in settings, changed email address and after that there was message - We sent you message to new email to confirm new email address - but nothing was received.

#4907 from [email-masked] to [email-masked]

Same issues with different Russian customers who cannot change email addresses.
21932220 - 22517829 - 20380010 - 22570199

Can you please flag this case to relevant department to ask them What the issue is?

Regards
Maks!