Subject: Re: 22590726 - Benfica vs Sporting - Portuguese Super Cup 2019 - 04/08/2019 19:00 (Local) - Estádio Algarve, Almancil, PT - Broker PT - Invalid TN
From: Pedro Sad Ferreira <[email-masked]>
To: India Inbox <[email-masked]>, Elena Lemnaru <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Thu, 1 Aug 2019 14:54:19 +0000

Hi all,

Just a quickly updating here.

  *   The seller has provided correct TN (Rh444201885PT).
  *   Called B who confirmed that tickets have been delivered.
  *   Emailed B with blurb after call thanking for confirming the delivery.
  *   Recorded success.

Please advise if you need help with anything else here.

Thank you.

Regards,
Pedro.
________________________________
From: India Inbox <[email-masked]>
Sent: Wednesday, July 31, 2019 4:43 PM
To: Pedro Sad Ferreira <[email-masked]>; Elena Lemnaru <[email-masked]>; Rosette Modiri <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: Re: 22590726 - Benfica vs Sporting - Portuguese Super Cup 2019 - 04/08/2019 19:00 (Local) - Estádio Algarve, Almancil, PT - Broker PT - Invalid TN

@Pedro Sad Ferreira<mailto:[email-masked]> FYI, please note that buyer will only be able to receive those ticket until the 01/08 as travelling. Travel details are entered in the system anyway.

Thanks,
Claire

________________________________
From: India Inbox <[email-masked]>
Sent: 31 July 2019 15:33
To: Pedro Sad Ferreira <[email-masked]>; Elena Lemnaru <[email-masked]>; Rosette Modiri <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: Re: 22590726 - Benfica vs Sporting - Portuguese Super Cup 2019 - 04/08/2019 19:00 (Local) - Estádio Algarve, Almancil, PT - Broker PT - Invalid TN

@Edivaldo Manuel Augusto Pereira<mailto:[email-masked]> please keep an eye on this until seller provide a valid TN.

Thanks,
Claire

________________________________
From: Pedro Sad Ferreira <[email-masked]>
Sent: 31 July 2019 15:12
To: Elena Lemnaru <[email-masked]>; India Inbox <[email-masked]>; Rosette Modiri <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: Re: 22590726 - Benfica vs Sporting - Portuguese Super Cup 2019 - 04/08/2019 19:00 (Local) - Estádio Algarve, Almancil, PT - Broker PT - Invalid TN

Hi all,

  *   Called S several times but seller's phone is unreachable.
  *   Emailed S asking to please update us with the correct TN.
  *   Given a deadline (24hr) to seller confirm if they can provide the correct TN or not.
  *   F.U

Thank you.

Regards,
Pedro.
________________________________
From: Elena Lemnaru <[email-masked]>
Sent: Wednesday, July 31, 2019 3:18 PM
To: India Inbox <[email-masked]>; Rosette Modiri <[email-masked]>; Pedro Sad Ferreira <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: Re: 22590726 - Benfica vs Sporting - Portuguese Super Cup 2019 - 04/08/2019 19:00 (Local) - Estádio Algarve, Almancil, PT - Broker PT - Invalid TN

Hi @Pedro Sad Ferreira<mailto:[email-masked]>,

Can you please help?

Kind Regards
Elena

Seller Support Italian

________________________________
From: India Inbox <[email-masked]>
Sent: 31 July 2019 15:04:27
To: Rosette Modiri <[email-masked]>; Elena Lemnaru <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: Re: 22590726 - Benfica vs Sporting - Portuguese Super Cup 2019 - 04/08/2019 19:00 (Local) - Estádio Algarve, Almancil, PT - Broker PT - Invalid TN

@Elena Lemnaru<mailto:[email-masked]> can this please be assigned to a PT speaking agent in order to have a valid TN ?

Thanks,
Claire

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 31 July 2019 12:28
To: India Inbox <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: TID: 22590726 - Benfica vs Sporting - Portuguese Super Cup 2019 - 04/08/2019 19:00 (Local) - Estádio Algarve, Almancil, PT - Broker PT - Invalid TN

Hi there,

With reference to TID 22590726, the buyer is chasing their tickets as the event is quite close however the tracking number seems to be invalid, CTT website doesn't recognise it.

Could you please contact seller support to check with the Broker PT if they can provide the correct tracking number here.

Kind Regards,
Rosette
________________________________
From: "Edivaldo Manuel Augusto Pereira" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 31 July, 2019 17:09:48
Subject: 22590726 - Benfica vs Sporting - Portuguese Super Cup 2019 - 04/08/2019 19:00 (Local) - Estádio Algarve, Almancil, PT - Broker PT - Invalid TN

Hi Rose,

The buyer of this transaction informed that the TN provided in invalid and CTT does not recognise it.
The case has been flagged by the agent Marcus Lima to TL shaunna to forward the case to SS team.

As no action has been taken could you please ask TL Shaunna for updates on this or re-flag the case to SS team?

Regards,
Edivaldo