Subject: TID: 22784379 - Placido Domingo - 04/08/2019 - Arena di Verona, Verona, IT - Fan Seller - Seller cannot change email
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Thu, 1 Aug 2019 06:19:00 -0700 (MST)

Hi There, 

With reference to TID 22784379, the seller requested for email address change from [email-masked] to [email-masked] , EEC was done and seller received the link to reset password as well however they're still unable to complete the email change. 

We noticed that all Russian customers are unable to complete the email address change after receiving the reset password link. 

Examples : 21932220 - 22517829 - 20380010 - 22570199 - 21780223 

Could you please look into this or advise a different way to change the email address on these orders. 

Kind Regards, 
Rosette 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 1 August, 2019 18:04:51 
Subject: 22784379 - Placido Domingo - 04/08/2019 - Arena di Verona, Verona, IT - Fan Seller - Seller cannot change email 

Hi Rosette! 

In this TID seller cannot change email address. 

He received link from us, created new password, log in in his account with old email address and new password, went in settings, changed email address and after that there was message - We sent you message to new email to confirm new email address - but nothing was received. 

#4907 from [email-masked] to [email-masked] 

Same issues with different Russian customers who cannot change email addresses. 
21932220 - 22517829 - 20380010 - 22570199 

Can you please flag this case to relevant department to ask them What the issue is? 

Regards 
Maks!