Subject: Fwd: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller Broker - JP -(Buyer is unable to access her ticket trough mobile app)
From: Mansi Chhabra <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 1 Aug 2019 04:06:53 -0700 (MST)

Hi Rosette, 

As discussed with you , could you please assign this case any FR agent. 

Kind Regards 
Mansi Chhabra 

From: "Jacques Lundja" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Thursday, August 1, 2019 4:28:07 PM 
Subject: Re: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller Broker - JP -(Buyer is unable to access her ticket trough mobile app) 

Dear Mansi 

With reference to TID: 22429249,buyer has successfully created account for the two tickets under email id :[email-masked] and [email-masked], but she is unable to download the application despite repeated instruction given through mail and over phone ; to click on the link or type manually{(https://ticket.tickebo.jp/pc/en/liveqr_guide/) , on safari browser, wifi, play store, live QR, etc..)} 

If you can investigate again and advise 

Jacques 

From: "Mansi Chhabra" <[email-masked]> 
To: "Jacques Lundja" <[email-masked]> 
Sent: Thursday, 1 August, 2019 15:11:51 
Subject: Re: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller Broker - JP -(Buyer is unable to access her ticket trough mobile app) 

Hi Jacques, 

As discussed with you, please call the buyer inform the to click on the link. 

Kind Regards 
Mansi Chhabra 

From: "Jacques Lundja" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Thursday, August 1, 2019 2:03:03 PM 
Subject: 22082480 -SMTOWN LIVE 2019 -03/08/2019 - Tokyo Dome, Tokyo, JP-Power Seller Broker - JP -(Buyer is unable to access her ticket trough mobile app) 

Dear Mansi 

With reference to TID: 22429249 ,I just received a call from buyer , she want alternative option to get electronics tickets because the Japanese application (Ticket board ticket.tickebo.jp/pc/) is not available in customer app store, unable to install Japanese google play store as well and this 

Ticket is LIVE QR code, which will change from time to time, so QR code screenshot will not work. 
-Buyer who purchased 2 tickets, each attendee will need to register an account on Ticket board ticket.tickebo.jp/pc/, so 1 account for 1 ticket. 
-Each account can only accept 1 ticket transfer, every ticket holder must download app here ticket.tickebo.jp/liveqr_guide/, then login with the same ID and PW they registered on Ticket board, or provided by seller. 

This case has been previously assigned by TL bailey , Tony. 

If you can investigate and advise . 

Thank you 
Jacques