Subject: Re: 22773862 - Sting - 18/10/2019 - Broker FR - AccorHotels Arena, Paris, FR - tickets issue
From: Rosette Modiri <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Date: Thu, 1 Aug 2019 01:51:00 -0700 (MST)

Hi Nata, 

I checked the case the wrong ticket process was already followed here, please move to pending replacement, not seller's fault. 

Regards, 
Rosette 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 1 August, 2019 13:58:44 
Subject: 22773862 - Sting - 18/10/2019 - Broker FR - AccorHotels Arena, Paris, FR - tickets issue 

Dear Rosette, 

This buyer refused to keep the wrong tickets received with a partial refund as she received tickets with restriction view however she never bought that. 
The thing is that the first order under transaction 22763293 was sub for this one 22773862. 

The seller in this transaction listed the tickets correctly informing about the restriction views so we need to ask to the relevant department if we have to move this order to pending replacement as seller should not be charged because he listed the tickets correctly. 

Thanks 

-- 
Kind Regards 
Natalia