Subject: Re: 21169849 - Post Malone - Castle Lite Unlocks 2019 - Tuesday - 18/06/2019 - Venue : Ticketpro Dome (The Coca Cola Dome), Johannesburg, ZA - Fan Seller - Request to please close the case
From: Rosette Modiri <[email-masked]>
To: Neha Sagar <[email-masked]>
Date: Wed, 31 Jul 2019 11:51:57 -0700 (MST)

Hi Neha, 

Please escalate the case to payment to pay the original seller the balance, the seller will be charged and paid due to the wrong tickets. 

From: "Neha Sagar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 31 July, 2019 22:06:03 
Subject: 21169849 - Post Malone - Castle Lite Unlocks 2019 - Tuesday - 18/06/2019 - Venue : Ticketpro Dome (The Coca Cola Dome), Johannesburg, ZA - Fan Seller - Request to please close the case 

Hi Rosette, 

With reference to TID : 21169849, the seller payment has been stopped as he provided the incorrect tickets. The event has been passed and buyer has been refunded. Now the state is Pending Requirement For Payment. The case was already in follow up and I am not able to wrap up the case. 

Could you please close the case for me? 

Thanks & Regards, 
Neha Sagar