Subject: Minutes of Daily Meeting (31st July 2019)
From: Sankarshan Rajan <[email-masked]>
To: Meghan Flanagan <[email-masked]>
Cc: brian sexton <[email-masked]>, saurabh <[email-masked]>, Robert Cosgrove <[email-masked]>, deeksha <[email-masked]>, Parvez Alam <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Wed, 31 Jul 2019 07:38:17 -0700 (MST)

Hi All, 

Here is a brief summary of the call we had today with Meghan at 19:00 (IST). 

Participant's: Saurabh, Meghan, Sankarshan, Parvez and Rosette 

Following points were discussed on the call. 

1: Team lead process discussion: Meghan had a Brief discussion with the Team Leads to address is process related queries they had and regarding their specific teams performance. The performance for Agent's Kunal and Amit were also discussed as their productivity was low compared to all the agents within their shift. It was confirmed by Parvez that these agents were on the High Risk tool due to which their productivity was less. 

2: Pending Comms: We have addressed the pending Comms issue with all the day shift agents who have completed the comms. We would be going through with our Night Teams today to ensure they can get the pending Comms done by today. We have also asked our transfer agents to complete the Comms which would be done as quickly as possible. 

3: Performance report: We discussed the performance report for 29th July 2019 and addressed that Amit and Kunal had low productivity due to the reason that they were working on the High Risk tool. Agent Neeti.sharma was on Leave on the mentioned day and her on Site hours were calculated whereas her total Email count and Break were null. Similar discrepancy in the report seems to be with Agents Lalit, Mefotso and Saurabh. We discussed this might be due to the reason that report gets pulled on a 24 hour basis according to Limerick time and the time difference between Limerick and India might be the reason why some agents with equal amount of email count, Login hours and Break time have different on site hours. Meghan has ensured she would get all these points discussed with the Technical team and get back to us with the detailed information. 

4: Quality: We have already asked all Team leads to compile a report of the Quality Flags and we would be creating a Google Doc for the same which can be reviewed by Meghan to check all the Flags which need to be contested. 

This were the major points we discussed today during the Ops Call. 

Kind Regards, 
Sankarshan Rajan