Subject: Re: TID : 21343617 -Monsta X - 30/07/2019 - Fox Theatre Atlanta, Atlanta, US - Fan seller - Issue : Order has been subbed and seller charged
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, Meghan Flanagan <[email-masked]>
Cc: Kokora Laurel <[email-masked]>
Date: Tue, 30 Jul 2019 16:51:49 +0000

Hey @Meghan Flanagan<mailto:[email-masked]> can you please confirm the charges to be removed for seller ?

Previously reviewed case with Kokora.

This is a non marked redirection from 21089997 to 21343617.

Middle seller contacted us under TID: 21089997 informing that they won't be able to fulfill TID:  21343617 until they would received the tickets under TID:  21089997.

This has been acknowledge by the agent who didn't leave any note on TID: 21343617  nor requested to mark as a redirection.

TID: 21343617 has been subbed and seller charged.

As they bought on our website and contacted us trying to solve the issue, can you please confirm the refund and tag Payment so when the agent will escalate to payment, the TL confirmation would already have been forwarded to them ?

Thanks,
Claire

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 30 July 2019 15:59
To: India Inbox <[email-masked]>
Cc: Kokora Laurel <[email-masked]>
Subject: TID : 21343617 -Monsta X - 30/07/2019 - Fox Theatre Atlanta, Atlanta, US - Fan seller - Issue : Order has been subbed and seller charged

Hi There,

With reference to TID 21343617, the seller is a buyer under TID 21089997 where he didn't receive tickets on time to fulfil here, therefore the order was subbed to 21343617 and seller has been charged.

Could you please approve to remove the seller charge here as she's a buyer under 21089997 and tickets were not fulfilled on time.

Kind Regards,
Rosette
________________________________
From: "Kokora Laurel" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 30 July, 2019 21:06:17
Subject: TID :  21343617 -Monsta X   - 30/07/2019  - Fox Theatre Atlanta, Atlanta, US - Fan seller - Issue : Order has been subbed and seller charged

Hi Rosette,

This is a non marked redirection from 21089997 to 21343617.

In reference to TID: 21343617, seller has been charged because he did not send the tickets on time for the event

but he was a buyer under TID: 21089997, and he informed us that he did not receive yet the tickets purchased with us  that why
he is was able to  fulfil

This has been acknowledge by the agent because the seller informed us on time about the situation

but the case has been sub and seller has been charged.

previous agent informed that they flagged it to their TL in order to review the case and see if charges can be removed.

Follow up as expired and therefore do not know the outcome of the case.

Can this please be reviewed in order to confirm that it can be approved by a TL to have seller's charges removed ?

Thank you for consideration
kind regards
KOKORA