Subject: TID : 21343617 -Monsta X - 30/07/2019 - Fox Theatre Atlanta, Atlanta, US - Fan seller - Issue : Order has been subbed and seller charged
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Kokora Laurel <[email-masked]>
Date: Tue, 30 Jul 2019 08:59:20 -0700 (MST)

Hi There, 

With reference to TID 21343617, the seller is a buyer under TID 21089997 where he didn't receive tickets on time to fulfil here, therefore the order was subbed to 21343617 and seller has been charged. 

Could you please approve to remove the seller charge here as she's a buyer under 21089997 and tickets were not fulfilled on time. 

Kind Regards, 
Rosette 

From: "Kokora Laurel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 30 July, 2019 21:06:17 
Subject: TID : 21343617 -Monsta X - 30/07/2019 - Fox Theatre Atlanta, Atlanta, US - Fan seller - Issue : Order has been subbed and seller charged 

Hi Rosette, 

This is a non marked redirection from 21089997 to 21343617. 

In reference to TID: 21343617, seller has been charged because he did not send the tickets on time for the event 

but he was a buyer under TID: 21089997, and he informed us that he did not receive yet the tickets purchased with us that why 
he is was able to fulfil 

This has been acknowledge by the agent because the seller informed us on time about the situation 

but the case has been sub and seller has been charged. 

previous agent informed that they flagged it to their TL in order to review the case and see if charges can be removed. 

Follow up as expired and therefore do not know the outcome of the case. 

Can this please be reviewed in order to confirm that it can be approved by a TL to have seller's charges removed ? 

Thank you for consideration 
kind regards 
KOKORA