Subject: Re: Status
From: Sankarshan Rajan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Alessandro Giannattasio <[email-masked]>, viraat <[email-masked]>
Date: Tue, 30 Jul 2019 05:40:20 -0700 (MST)

Hi Rose, 

Thank you for confirming this. 

Kind Regards, 
Sankarshan Rajan 

From: "Rosette Modiri" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "Alessandro Giannattasio" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Tuesday, July 30, 2019 5:55:11 PM 
Subject: Re: Status 

Hi Sankarshan, 

The issue seems to be resolved today, the agent is available on CSL and from the call tracker as well. 

Kind Regards, 
Rosette 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Alessandro Giannattasio" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Monday, 29 July, 2019 17:46:35 
Subject: Re: Status 

Hi Rose, 

Can you look into this tomorrow and let me know about it. 

Kind Regards, 
Sankarshan Rajan 

From: "Alessandro Giannattasio" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "viraat" <[email-masked]> 
Sent: Monday, 29 July, 2019 15:01:37 
Subject: Status 

Hi, 

my status was available but on the TL system showed three missed calls and on break! (it happened yesterday also something similar) 

Regards 

Ale