Subject: Re: 20951432 - Tomorrowland 2019 - Weekend 2 - Full Madness Pass - 26/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - Please check case
From: India Inbox <[email-masked]>
To: Parvez Alam <[email-masked]>, Maiwenn Gouthe <[email-masked]>
Cc: Maksim Semenov <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sun, 28 Jul 2019 10:35:06 +0000

@Maiwenn Gouthe<mailto:[email-masked]> can you please confirm if there was an other reason than "seller did not fulfill" to sub the order ?

Seller provided for his 3 transaction a FedEx tracking number. His 3 transactions got sub as he wouldn't have fulfilled.
All the tracking number are valid and show that the tickets have been delivered.

TID 20951432 - FedEx TN 813351931417
TID 20947804 - FedEx TN 813351931380
TID 20942357 - FedEx TN 813351931391

Thanks,
Claire

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From: Parvez Alam <[email-masked]>
Sent: 28 July 2019 09:50
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: 20951432 - Tomorrowland 2019 - Weekend 2 - Full Madness Pass - 26/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - Please check case

Hi Claire,

Seller shipped the tickets through FedEx and provided us the shipping receipt before the deadline. However, all the three orders got substituted and seller has been charged.

PFB the affected orders:

TID 20951432 - FedEx TN 813351931417
TID 20947804 - FedEx TN 813351931380
TID 20942357 - FedEx TN 813351931391

Moreover, seller also provided the PoP. The tracking shows that the tickets are delivered for all the three orders. Can you please check in this case why we charged the seller as it wasn't his fault and if we can remove the seller charge.

Kind Regards
Parvez Khan

________________________________
From: "Maksim Semenov" <[email-masked]>
To: "Parvez Alam" <[email-masked]>
Sent: Sunday, 28 July, 2019 14:53:20
Subject: 20951432 - Tomorrowland 2019 - Weekend 2 - Full Madness Pass - 26/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - Please check case

Hi Parvez!

In this case seller was unable to ship tix with UPS and shipped them with FedEx before MSBD and provided us proof for the 3 below TID's.
Our agents and I already checked all tracking numbers and they were delivered in time.
Seller also provided original POP. I attached it
Order was sub by Maiwenn. Can we please confirm why the order was sub?

Below are the orders for which seller has shipped the tickets:

TID 20951432 - FedEx TN 813351931417
TID 20947804 - FedEx TN 813351931380
TID 20942357 - FedEx TN 813351931391

Last note from our agent: Flagged to TL in order to verify case as for my perspective seller should get paid as order was fulfilled. Seller provided proof of purchase. Flagged to TL with POP as requested.
It was on 26/07/2019

Can we please review it with relevant department and confirm if seller should be paid for this orders?

Regards
Maks!