Subject: Re: 20155663 - Shawn Mendes - 30/11/2019 16:30 (Local) - Allianz Parque, São Paulo, BR - Broker BR - Buyer chasing tickets
From: Marizane Santos <[email-masked]>
To: Bridgette Kenny <[email-masked]>, India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Sun, 28 Jul 2019 09:56:29 +0000

Yes I will help.

Kind regards,

Mari

________________________________
From: Bridgette Kenny <[email-masked]>
Sent: 28 July 2019 10:44:19
To: India Inbox <[email-masked]>; Rosette Modiri <[email-masked]>; Marizane Santos <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: RE: 20155663 - Shawn Mendes - 30/11/2019 16:30 (Local) - Allianz Parque, São Paulo, BR - Broker BR - Buyer chasing tickets

Hi @Marizane<mailto:[email-masked]>

Can you help here please?

Many thanks,

Bridgette

From: India Inbox <[email-masked]>
Sent: Sunday 28 July 2019 04:57
To: Rosette Modiri <[email-masked]>; Bridgette Kenny <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: Re: 20155663 - Shawn Mendes - 30/11/2019 16:30 (Local) - Allianz Parque, São Paulo, BR - Broker BR - Buyer chasing tickets

@Bridgette Kenny<mailto:[email-masked]> can we please have a Portuguese speaking agent contacting Broker to have the tickets re-shipped please ?

Thanks,
Claire

________________________________

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 27 July 2019 13:50
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]<mailto:[email-masked]>>
Subject: TID: 20155663 - Shawn Mendes - 30/11/2019 16:30 (Local) - Allianz Parque, São Paulo, BR - Broker BR - Buyer chasing tickets

Hi There,

With reference to TID : 20155663, the buyer is chasing his ticket, this ticket got returned to sender and it's been 1 month since the Broker BR has been contacted to resend the tickets to buyer however there's no any update yet.

Can you please inform seller support to remind the Broker BR to reship the tickets to buyer.

Kind Regards,

Rosette

________________________________

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 July, 2019 18:39:18
Subject: 20155663 - Shawn Mendes - 30/11/2019 16:30 (Local) - Allianz Parque, São Paulo, BR - Broker BR - Buyer chasing tickets

Hi Rose,

the buyer of this transaction contacted us chasing the tickets purchased on 28/01/2019. The tickets returned to sender on 26/02/2019, he confirmed the address and Broker confirmed that could resend the tickets. Till the present date no TN was provided and the buyer is very unhappy with the service and the entire situation.

The buyer confirmed the DA once more as it follows and informed that he will wait till monday for an update from Viagogo regarding the delivery of the tickets otherwise he will take a legal action against viagogo.

Alan Silva

+55 (0) 81995339787

R. José Ramos de Vasconcelos, 1093 - Pau Amarelo

Paulista - PE

53423-825

Brazil

Can you forward this case to SS team in order to contact the Broker and request to resend the tickets back to the buyer's DA mentioned above.

Regards,
Edivaldo