Subject: 20951432 - Tomorrowland 2019 - Weekend 2 - Full Madness Pass - 26/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - Please check case
From: Parvez Alam <[email-masked]>
To: india inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sun, 28 Jul 2019 02:50:20 -0700 (MST)

Hi Claire, 

Seller shipped the tickets through FedEx and provided us the shipping receipt before the deadline. However, all the three orders got substituted and seller has been charged. 

PFB the affected orders: 

TID 20951432 - FedEx TN 813351931417 
TID 20947804 - FedEx TN 813351931380 
TID 20942357 - FedEx TN 813351931391 

Moreover, seller also provided the PoP. The tracking shows that the tickets are delivered for all the three orders. Can you please check in this case why we charged the seller as it wasn't his fault and if we can remove the seller charge. 

Kind Regards 
Parvez Khan 

From: "Maksim Semenov" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Sunday, 28 July, 2019 14:53:20 
Subject: 20951432 - Tomorrowland 2019 - Weekend 2 - Full Madness Pass - 26/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - Please check case 

Hi Parvez! 

In this case seller was unable to ship tix with UPS and shipped them with FedEx before MSBD and provided us proof for the 3 below TID's. 
Our agents and I already checked all tracking numbers and they were delivered in time. 
Seller also provided original POP. I attached it 
Order was sub by Maiwenn. Can we please confirm why the order was sub? 

Below are the orders for which seller has shipped the tickets: 

TID 20951432 - FedEx TN 813351931417 
TID 20947804 - FedEx TN 813351931380 
TID 20942357 - FedEx TN 813351931391 

Last note from our agent: Flagged to TL in order to verify case as for my perspective seller should get paid as order was fulfilled. Seller provided proof of purchase. Flagged to TL with POP as requested. 
It was on 26/07/2019 

Can we please review it with relevant department and confirm if seller should be paid for this orders? 

Regards 
Maks!