Subject: Re: Soft Phone Report of 26/07/2019
From: Sankarshan Rajan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: viraat <[email-masked]>
Date: Sun, 28 Jul 2019 01:13:11 -0700 (MST)

Hi Rose, 

Thank you for making the report on the new phone system. We will compile this and let you know further. 

Kind Regards, 
Sankarshan Rajan 

From: "Rosette Modiri" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "viraat" <[email-masked]> 
Sent: Saturday, 27 July, 2019 00:49:33 
Subject: Soft Phone Report of 26/07/2019 

Hi Sankarshan, 

I would like to inform you that the soft phone was installed for everyone in my team. ES agents and FR agents have received incoming calls on the new phone system and the call quality was very good. IT agents also logged in on the new phone system but they didn't receive any call. 

DE agent (Fatoumata) also logged in on the new phone system, on the first test call the voice was breaking and later when she started receiving calls, the quality was perfectly fine. 

All the agents were able to make outbound calls and the call quality was good. 

Thanks for your consideration. 

Kind Regards, 
Rosette