Subject: Re: Soft Phones
From: Sankarshan Rajan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: viraat <[email-masked]>
Date: Sat, 27 Jul 2019 23:55:52 -0700 (MST)

Hi Rose, 

Thank you for observing and making the report. 

Kind Regards, 
Sankarshan Rajan 

From: "Rosette Modiri" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "viraat" <[email-masked]> 
Sent: Sunday, 28 July, 2019 00:36:55 
Subject: Soft Phones 

Hi Sankarshan, 

I would like to inform you that the soft phone worked perfectly fine for FR and DE agents today and they received a lot of calls. 

For EN and IT agents, they didn't receive any call on the soft phone. 

Adrian was the only one who received call on the soft phone in ES team. 

Thanks for your consideration. 

Kind Regards, 
Rosette