Subject: Fwd: 21444847 , Andrea Bocelli - 27/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT , Broker IT - IT Issue ; Parking Pass missing
From: Rosette Modiri <[email-masked]>
To: Fatoumata Altmueller <[email-masked]>
Date: Sat, 27 Jul 2019 10:00:48 -0700 (MST)

Hi Fatou, 

Please take ownership of this case. 

From: "Bridgette Kenny" <[email-masked]> 
To: "Dean McInerney" <[email-masked]>, "India Inbox" <[email-masked]>, "Ingrid Gallinaro" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 27 July, 2019 22:18:12 
Subject: RE: 21444847 , Andrea Bocelli - 27/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT , Broker IT - IT Issue ; Parking Pass missing 

Hi [ mailto:[email-masked] | 
@Ingrid ] 

You could offer 10% partial or 15% voucher 

Many thanks 

Bridgette 

From: Dean McInerney <[email-masked]> 
Sent: Saturday 27 July 2019 17:38 
To: Bridgette Kenny <[email-masked]>; India Inbox <[email-masked]> 
Cc: Rosette Modiri <[email-masked]> 
Subject: Re: 21444847 , Andrea Bocelli - 27/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT , Broker IT - IT Issue ; Parking Pass missing 

Hi Bridgette, 

Meal is not included, screenshot below shows what is included with the ticket: 

-Concert booklet. 

-Bracelet to access VIP area + 1 free cocktail 

-Parking space near the theatre 

Kind regards, 

Dean McInerney 

Seller Support Ext: 6490 

Team Lead: Nikita Griffin 

From: Bridgette Kenny < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 27 July 2019 17:34 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] >; Dean McInerney < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: 21444847 , Andrea Bocelli - 27/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT , Broker IT - IT Issue ; Parking Pass missing 

Hi [ mailto:[email-masked] | 
@Dean ] 

Can we confirm with the broker if there is a meal included please? 

Many thanks, 

Bridgette 

From: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday 27 July 2019 17:21 
To: Bridgette Kenny < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 21444847 , Andrea Bocelli - 27/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT , Broker IT - IT Issue ; Parking Pass missing 

[ mailto:[email-masked] | @Bridgette Kenny ] 

Could you please help in here? 

Buyer is entitle a partial refund once the event notes is clear: The Executive ticket includes: best seat in Executive area – concert booklet – Bracelet to access the VIP Hospitality with welcome cocktail before the concert – exclusive gift of the Teatro del SIlenzio- One parking space near the theatre for each transaction made (regardless of the number of tickets purchased) 

Is only a welcome cocktail and not a meal included. 

Kind regards, 

Ingrid. 

From: Pietro Testi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 27 July 2019 16:11 
To: Dean McInerney < [ mailto:[email-masked] | [email-masked] ] >; Bridgette Kenny < [ mailto:[email-masked] | [email-masked] ] >; India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] >; Meghan Flanagan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 21444847 , Andrea Bocelli - 27/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT , Broker IT - IT Issue ; Parking Pass missing 

Good afternoon all, 

- Called the Seller, he told me the primary didn't provide any tickets more 

- He told me these "benefits" are included in the ticket he provided 

- This is the link I found about the "Executive Tickets" [ http://citysoundmilano.com/info-and-tickets/ | http://citysoundmilano.com/info-and-tickets/ ] 

Kind regards 

Pietro 

Italian Seller Support 

Da: Dean McInerney < [ mailto:[email-masked] | [email-masked] ] > 
Inviato: sabato 27 luglio 2019 16:41:41 
A: Bridgette Kenny < [ mailto:[email-masked] | [email-masked] ] >; India Inbox < [ mailto:[email-masked] | [email-masked] ] >; Pietro Testi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] >; Meghan Flanagan < [ mailto:[email-masked] | [email-masked] ] > 
Oggetto: Re: 21444847 , Andrea Bocelli - 27/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT , Broker IT - IT Issue ; Parking Pass missing 

Hi [ mailto:[email-masked] | 
@Pietro ] 

Can you help here please? 

Thank you 

Kind regards, 

Dean McInerney 

Seller Support Ext: 6490 

Team Lead: Nikita Griffin 

From: Bridgette Kenny < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 27 July 2019 16:40 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] >; Dean McInerney < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] >; Meghan Flanagan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: 21444847 , Andrea Bocelli - 27/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT , Broker IT - IT Issue ; Parking Pass missing 

Hi [ mailto:[email-masked] | 
@Dean ] 

Can this be assigned please? 

Many thanks, 

Bridgette 

From: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday 27 July 2019 16:20 
To: Bridgette Kenny < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] >; Meghan Flanagan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 21444847 , Andrea Bocelli - 27/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT , Broker IT - IT Issue ; Parking Pass missing 

Hi [ mailto:[email-masked] | 
@Bridgette Kenny ] 

    * 3 hours away 
    * Listing Notes: Ticket and Meal Includes VIP Includes Parking Pass VIP Lounge 
    * Paper tickets 

Would it be possible to ask the seller to provide the VIP and tickets for meal in here? 

Kind regards, 

Ingrid. 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 27 July 2019 15:07 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fatoumata Altmueller < [ mailto:[email-masked] | [email-masked] ] > 
Subject: TID: 21444847 , Andrea Bocelli - 27/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT , Broker IT - IT Issue ; Parking Pass missing 

Hi There, 

In reference to TID 21444847, the buyer purchased tickets which include Ticket and Meal, Parking Pass and VIP Lounge however the buyer is claiming that they received tickets without Parking Pass and provided the proof as well. 

Could you please contact seller support to check with the Broker IT if they can provide the parking pass now. 

Kind Regards, 

Rosette 

From: "Fatoumata Altmueller" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 27 July, 2019 19:41:53 
Subject: TID: 21444847 , Andrea Bocelli - 27/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT , Broker IT - IT Issue ; Parking Pass missing 

Hi Rose 

The Buyer on this case called informing that they have received tickets without the parking pass. 

Upon Investigation I could confirm that seller has listed these while listing tickets ; 

As Seller has listed parking pass can we please request him to fulfil order and provide parking pass for seller. 

    * Listing Notes Ticket and Meal Includes VIP Includes Parking Pass VIP Lounge 

Best Regards 

Fatoumata