Subject: Re: 22052487 - Fortnite World Cup Finals - 26/07/2019 12:00 - Arthur Ashe Stadium - National Tennis Center, Flushing, US - Ticket Network (Buyer has not received his tickets but the transaction stated that the tickets have been transferred)
From: Lincoln Ferreira <[email-masked]>
To: India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Daniel Lupini Ndala <[email-masked]>
Date: Sat, 27 Jul 2019 16:49:52 +0000

Hi Claire,

Unfortunately, because we asked the seller to retransfer and they sent the link, now they do not have proof of the original transfer. The only proof now is the link.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: India Inbox <[email-masked]>
Sent: Saturday, July 27, 2019 12:33:48 AM
To: Rosette Modiri <[email-masked]>; Lincoln Ferreira <[email-masked]>
Cc: Daniel Lupini Ndala <[email-masked]>
Subject: Re: 22052487 - Fortnite World Cup Finals - 26/07/2019 12:00 - Arthur Ashe Stadium - National Tennis Center, Flushing, US - Ticket Network (Buyer has not received his tickets but the transaction stated that the tickets have been transferred)

Hey both,

Can we please clarify buyer ,mentioning TM not recognising their email address  and confirm whether they've entered the event ?

In the meantime, @Lincoln Ferreira<mailto:[email-masked]> can you please confirm if seller can provide a proof of transfer showing to which email address the tickets would have been transferred ?

Thanks,
Claire

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 26 July 2019 15:57
To: India Inbox <[email-masked]>
Cc: Daniel Lupini Ndala <[email-masked]>
Subject: TID: 22052487 - Fortnite World Cup Finals - 26/07/2019 12:00 - Arthur Ashe Stadium - National Tennis Center, Flushing, US - Ticket Network (Buyer has not received his tickets but the transaction stated that the tickets have been transferred)

Hi There,

This particular buyer reported that tickets were not available on their TM account and the case was already flagged in order to contact CSNY. I checked the case history buyer only provided screenshot of their inbox and the junk. Agent tried to call the buyer but he's not reachable.

Could you please contact CSNY to check with Ticket Network if they can re-transfer tickets to buyer now.

Event has started already.

Kind Regards,
Rosette
________________________________
From: "Daniel Lupini Ndala" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 26 July, 2019 21:03:27
Subject: TID: 22052487 - Fortnite World Cup Finals - 26/07/2019 12:00 - Arthur Ashe Stadium - National Tennis Center, Flushing, US - Ticket Network (Buyer has not received his tickets but the transaction stated that the tickets have been transferred)

Hi Rosette,

Buyer emailed stating that he has not received his tickets, checked transaction state, the tickets have been transferred since 22/07/2019 at 19.47.

The previous agent flagged the case, but he still not received it.

Can you please contact the relevant departments to re-flash the tickets again as the event is too close 1 hours before the event.

Regards
Daniel