Subject: TID: 20155663 - Shawn Mendes - 30/11/2019 16:30 (Local) - Allianz Parque, São Paulo, BR - Broker BR - Buyer chasing tickets
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Sat, 27 Jul 2019 06:50:25 -0700 (MST)

Hi There, 

With reference to TID : 20155663, the buyer is chasing his ticket, this ticket got returned to sender and it's been 1 month since the Broker BR has been contacted to resend the tickets to buyer however there's no any update yet. 

Can you please inform seller support to remind the Broker BR to reship the tickets to buyer. 

Kind Regards, 
Rosette 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 27 July, 2019 18:39:18 
Subject: 20155663 - Shawn Mendes - 30/11/2019 16:30 (Local) - Allianz Parque, São Paulo, BR - Broker BR - Buyer chasing tickets 

Hi Rose, 

the buyer of this transaction contacted us chasing the tickets purchased on 28/01/2019. The tickets returned to sender on 26/02/2019, he confirmed the address and Broker confirmed that could resend the tickets. Till the present date no TN was provided and the buyer is very unhappy with the service and the entire situation. 

The buyer confirmed the DA once more as it follows and informed that he will wait till monday for an update from Viagogo regarding the delivery of the tickets otherwise he will take a legal action against viagogo. 

Alan Silva 
+55 (0) 81995339787 
R. José Ramos de Vasconcelos, 1093 - Pau Amarelo 
Paulista - PE 
53423-825 
Brazil 

Can you forward this case to SS team in order to contact the Broker and request to resend the tickets back to the buyer's DA mentioned above. 

Regards, 
Edivaldo