Subject: 20155663 - Shawn Mendes - 30/11/2019 16:30 (Local) - Allianz Parque, São Paulo, BR - Broker BR - Buyer chasing tickets
From: Edivaldo Manuel Augusto Pereira <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 27 Jul 2019 06:09:18 -0700 (MST)

Hi Rose, 

the buyer of this transaction contacted us chasing the tickets purchased on 28/01/2019. The tickets returned to sender on 26/02/2019, he confirmed the address and Broker confirmed that could resend the tickets. Till the present date no TN was provided and the buyer is very unhappy with the service and the entire situation. 

The buyer confirmed the DA once more as it follows and informed that he will wait till monday for an update from Viagogo regarding the delivery of the tickets otherwise he will take a legal action against viagogo. 

Alan Silva 
+55 (0) 81995339787 
R. José Ramos de Vasconcelos, 1093 - Pau Amarelo 
Paulista - PE 
53423-825 
Brazil 

Can you forward this case to SS team in order to contact the Broker and request to resend the tickets back to the buyer's DA mentioned above. 

Regards, 
Edivaldo