Subject: Re: 18981844 - Rammstein - 29/07/2019 - Luzhniki Stadium, Moscow, RU - Broker RU - Contact Seller
From: Dean McInerney <[email-masked]>
To: Bridgette Kenny <[email-masked]>, India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>, Faoshyat Azeez <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Sat, 27 Jul 2019 11:21:21 +0000

@Faoshyat Azeez<mailto:[email-masked]>

Can you look into this please?

Thank you

Kind regards,
Dean McInerney
Seller Support Ext: 6490
Team Lead: Nikita Griffin

________________________________
From: Bridgette Kenny <[email-masked]>
Sent: 27 July 2019 12:12
To: India Inbox <[email-masked]>; Rosette Modiri <[email-masked]>; Dean McInerney <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: RE: 18981844 - Rammstein - 29/07/2019 - Luzhniki Stadium, Moscow, RU - Broker RU - Contact Seller

Hi @Dean<mailto:[email-masked]>

Can this be assigned please?

Many thanks,

Bridgette

From: India Inbox <[email-masked]>
Sent: Saturday 27 July 2019 10:23
To: Rosette Modiri <[email-masked]>; Bridgette Kenny <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: Re: 18981844 - Rammstein - 29/07/2019 - Luzhniki Stadium, Moscow, RU - Broker RU - Contact Seller

@Bridgette Kenny<mailto:[email-masked]> can this please be assigned top the SS POC to confirm with seller if the same than this applies here:

"Event venue change - emailed buyers with an update.

This event has been relocated from VTB Arena to Luzhniki Stadium.

Old tickets are still valid, however

- buyers will need to go onto a website associated with the venue and enter in their seating details for the old venue.

- They will then receive a voucher with their equivalent seating details for the new venue.

- They will need to bring this voucher as well as their old ticket to the venue in order to gain entry to the event. "

Thanks,
Claire

________________________________

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 27 July 2019 06:50
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Maksim Semenov <[email-masked]<mailto:[email-masked]>>
Subject: TID: 18981844 - Rammstein - 29/07/2019 - Luzhniki Stadium, Moscow, RU - Broker RU - Contact Seller

Hi There,

With reference to TID 18981844, this particular event has been relocated and the buyer has 2 orders under TIDs 18981844 and 22748225. The buyer is claiming that under TID 22748225, he received an email from us with instructions to print the voucher for the new seats however under TID 18981844 he didn't receive any update about the new seats. They only received tickets with the old venue.

Could you please contact seller support to check with the Broker RU TID 18981844 , whether they received new seats or not for the new venue.

Kind Regards,

Rosette

________________________________

From: "Maksim Semenov" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 July, 2019 18:44:02
Subject: 18981844 - Rammstein - 29/07/2019 - Luzhniki Stadium, Moscow, RU - Broker RU - Contact Seller

Hi Rosette!

Buyer purchased tix in TID's 22748225 - 18981844 to same event.

In TID 18981844 she received email from us informing that she need to print voucher to gain entry to this event.

In TID 22748225 she received ticket with old event location and we never provided her message informing that tix will be valid or any details about voucher that should be printed to gain entry.

Can we please ask seller or our team about updates?

Regards

Maks!