Subject: Fwd: TID: 22526936 // Lizzo // 26/07/2019 20:00 // US Bank Arena, Cincinnati, US // Power Seller Broker US // failed mobile transfer
From: Rosette Modiri <[email-masked]>
To: Adrian Navarro <[email-masked]>
Date: Fri, 26 Jul 2019 23:10:44 -0700 (MST)

Hi Adrian, 

Please check this with buyer. 

Regards, 
Rosette 

From: "India Inbox" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Adrian Navarro" <[email-masked]> 
Sent: Saturday, 27 July, 2019 09:43:39 
Subject: Re: TID: 22526936 // Lizzo // 26/07/2019 20:00 // US Bank Arena, Cincinnati, US // Power Seller Broker US // failed mobile transfer 

Hey, 

Can we please call buyer just to double confirm that they indeed received the tickets and entered the event ? 

Thanks, 
Claire 

From: Rosette Modiri <[email-masked]> 
Sent: 26 July 2019 15:37 
To: India Inbox <[email-masked]> 
Cc: Adrian Navarro <[email-masked]> 
Subject: TID: 22526936 // Lizzo // 26/07/2019 20:00 // US Bank Arena, Cincinnati, US // Power Seller Broker US // failed mobile transfer 
Hi There, 

With reference to TID 22526936, the buyer has reported that they have still not received tickets on their TM account and provided the proof as well. As per our system the seller has transferred tickets but the buyer didn't receive them. 

Could you please inform CSNY to check with the Broker US if they can re-transfer the tickets to buyer. 

Event is in 9 hours away. 

Kind Regards, 
Rosette 

From: "Adrian Navarro" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 26 July, 2019 19:44:30 
Subject: 22526936 // Lizzo // 26/07/2019 20:00 // US Bank Arena, Cincinnati, US // Power Seller Broker US // failed mobile transfer 

Hi Rosette. 

In reference to TID 22526936 the buyer can't see the tickets in his ticketmaster mobile app and the event is today. 

The event is today. 
She received the transfer confirmation email two days ago. 
She sent screenshots showing that there are no transfers and no transfer email from ticketmaster. 
She tried from a desktop pc and following the standard procedures to download. 

I flagged this to you in order to send this to SS (csny). 

Thanks. 
Adrian.