Subject: Re: 20378627 ; Tomorrowland 2019 - Weekend 2 - Magical Friday Pass; 3463236 ; 26/07/2019 12:00 ; Schorre Recreation Area, Boom ; Primary - Sale or Return - Global ; Live RAG
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Sidje <[email-masked]>
Date: Sat, 27 Jul 2019 04:24:16 +0000

Hey both,

Maiwenn already took action and replaced as a gesture of goodwill.

Replaced with  TID: 22761149.

Thanks,
Claire

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From: Rosette Modiri <[email-masked]>
Sent: 26 July 2019 15:44
To: India Inbox <[email-masked]>
Cc: Sidje <[email-masked]>
Subject: TID: 20378627 ; Tomorrowland 2019 - Weekend 2 - Magical Friday Pass; 3463236 ; 26/07/2019 12:00 ; Schorre Recreation Area, Boom ; Primary - Sale or Return - Global ; Live RAG

Hi There,

With reference to TID 20378627, the buyer has reported live RAG for Tomorrowland 2019 event. He reported that their tickets got scanned but they came out as invalid. Actually they are at the venue and would like to receive the new tickets.

Could you please inform Maiwenn.Gouthe about the issue with tickets.

Kind Regards,
Rosette
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From: "Sidje" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Cc: "parvez" <[email-masked]>
Sent: Friday, 26 July, 2019 21:00:49
Subject: 20378627 ; Tomorrowland 2019 - Weekend 2 - Magical Friday Pass; 3463236 ; 26/07/2019 12:00 ; Schorre Recreation Area, Boom ; Primary - Sale or Return - Global ;  Live RAG

Hi Rosette,

Buyer called stating he got rag as tix did not work at the venue. Tix was scanned but was invalid. Buyer previously called and was asked to provide proof of rag, buyer informed that the organisers refused to provide proof and he does not have proof. Buyer is agreed to receive replacement tix. There are tix available on the website.

Can you please look into this and advise?

Regards,
Sidje