Subject: Re: 22052487 - Fortnite World Cup Finals - 26/07/2019 12:00 - Arthur Ashe Stadium - National Tennis Center, Flushing, US - Ticket Network (Buyer has not received his tickets but the transaction stated that the tickets have been transferred)
From: Lincoln Ferreira <[email-masked]>
To: Brian Sexton <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Daniel Lupini Ndala <[email-masked]>
Date: Fri, 26 Jul 2019 17:09:57 +0000

Hi all,

I've sent the link to the buyer now.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: Lincoln Ferreira <[email-masked]>
Sent: Friday, July 26, 2019 12:18:38 PM
To: Brian Sexton <[email-masked]>; CS.NewYork <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Daniel Lupini Ndala <[email-masked]>
Subject: Re: 22052487 - Fortnite World Cup Finals - 26/07/2019 12:00 - Arthur Ashe Stadium - National Tennis Center, Flushing, US - Ticket Network (Buyer has not received his tickets but the transaction stated that the tickets have been transferred)

Hi Brian,

We've asked TEVO to retransfer the tickets.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: Brian Sexton <[email-masked]>
Sent: Friday, July 26, 2019 12:01:07 PM
To: CS.NewYork <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Daniel Lupini Ndala <[email-masked]>
Subject: FW: 22052487 - Fortnite World Cup Finals - 26/07/2019 12:00 - Arthur Ashe Stadium - National Tennis Center, Flushing, US - Ticket Network (Buyer has not received his tickets but the transaction stated that the tickets have been transferred)

Hi,

Could someone please ask TN if they could re-transfer the tickets?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 26 July 2019 16:58
To: India Inbox <[email-masked]>
Cc: Daniel Lupini Ndala <[email-masked]>
Subject: TID: 22052487 - Fortnite World Cup Finals - 26/07/2019 12:00 - Arthur Ashe Stadium - National Tennis Center, Flushing, US - Ticket Network (Buyer has not received his tickets but the transaction stated that the tickets have been transferred)

Hi There,

This particular buyer reported that tickets were not available on their TM account and the case was already flagged in order to contact CSNY. I checked the case history buyer only provided screenshot of their inbox and the junk. Agent tried to call the buyer but he's not reachable.

Could you please contact CSNY to check with Ticket Network if they can re-transfer tickets to buyer now.

Event has started already.

Kind Regards,

Rosette

________________________________

From: "Daniel Lupini Ndala" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 July, 2019 21:03:27
Subject: TID: 22052487 - Fortnite World Cup Finals - 26/07/2019 12:00 - Arthur Ashe Stadium - National Tennis Center, Flushing, US - Ticket Network (Buyer has not received his tickets but the transaction stated that the tickets have been transferred)

Hi Rosette,

Buyer emailed stating that he has not received his tickets, checked transaction state, the tickets have been transferred since 22/07/2019 at 19.47.

The previous agent flagged the case, but he still not received it.

Can you please contact the relevant departments to re-flash the tickets again as the event is too close 1 hours before the event.

Regards

Daniel