Subject: Re: TID: 22526936 // Lizzo // 26/07/2019 20:00 // US Bank Arena, Cincinnati, US // Power Seller Broker US // failed mobile transfer
From: Lincoln Ferreira <[email-masked]>
To: Brian Sexton <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 26 Jul 2019 16:32:10 +0000

Hi Brian,

I've asked the seller to retransfer.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: Brian Sexton <[email-masked]>
Sent: Friday, July 26, 2019 12:01:53 PM
To: CS.NewYork <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; [email-masked] <[email-masked]>
Subject: FW: TID: 22526936 // Lizzo // 26/07/2019 20:00 // US Bank Arena, Cincinnati, US // Power Seller Broker US // failed mobile transfer

Hi,

Could someone please ask the Broker US to re-transfer the tickets?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 26 July 2019 16:38
To: India Inbox <[email-masked]>
Cc: Adrian Navarro <[email-masked]>
Subject: TID: 22526936 // Lizzo // 26/07/2019 20:00 // US Bank Arena, Cincinnati, US // Power Seller Broker US // failed mobile transfer

Hi There,

With reference to TID 22526936, the buyer has reported that they have still not received tickets on their TM account and provided the proof as well. As per our system the seller has transferred tickets but the buyer didn't receive them.

Could you please inform CSNY to check with the Broker US if they can re-transfer the tickets to buyer.

Event is in 9 hours away.

Kind Regards,

Rosette

________________________________

From: "Adrian Navarro" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 July, 2019 19:44:30
Subject: 22526936 // Lizzo // 26/07/2019 20:00 // US Bank Arena, Cincinnati, US // Power Seller  Broker US // failed mobile transfer

Hi Rosette.

In reference to TID 22526936 the buyer can't see the tickets in his ticketmaster mobile app and the event is today.

The event is today.

She received the transfer confirmation email two days ago.

She sent screenshots showing that there are no transfers and no transfer email from ticketmaster.

She tried from a desktop pc and following the standard procedures to download.

I flagged this to you in order to send this to SS (csny).

Thanks.

Adrian.