Subject: TID: 22250283 - Rammstein - 29/07/2019 - Luzhniki Stadium, Moscow, RU - Broker RU - Buyer unable to change emails
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Fri, 26 Jul 2019 05:30:25 -0700 (MST)

Hi There, 

With reference to the above TID, the buyer has requested for email address change from [email-masked] to [email-masked] as the emails are bouncing. 

The change was done on EEC sheet and the agent did all the troubleshooting with the buyer over the phone however the buyer is still unable to get the email changed. 

We have noticed that most of Russian buyers are facing the same issue, unable to change the email address after receiving the reset password link. 

Examples : 

22570199 : [email-masked] 
20380010 : [email-masked] 
22517829 : [email-masked] 
21932220 : [email-masked] 

Could you please look into this issue and get the email address change on this account. 

Kind Regards, 
Rosette 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 26 July, 2019 17:21:54 
Subject: 22250283 - Rammstein - 29/07/2019 - Luzhniki Stadium, Moscow, RU - Broker RU - Buyer unable to change emails 

Hi Rosette! 

Email bounced and buyer unable to change emails and download tix. 

Yesterday I called him and informed about all steps that he need to do to change email. 
Today I called him and he informed that done everything but on the last step email is not changed and he unable also to download tix. 

Can we please ask Brian about this issue? 
Event is on 29,07,2019 

Regards 
Maks!