Subject: 20707113 - Ariana Grande -: 19/08/2019 - The O2, London, GB - Broker UK - AXS transfer issue
From: Natalia Cabrera Castilla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 26 Jul 2019 04:35:03 -0700 (MST)

Dear Rosette, 

Buyer contacted chasing the tickets as he is unable to see them in the AXS app. 

Buyer confirmed AXS account was created with the same email address used in viagogo and he has provided attached screenshot of the issue. 
I checked seller proof of transfer and I can see that there was an issue transferring the tickets. 

Please, Can you check if tickets were transferred or what is the issue, please? 

Thanks inn advance! 

-- 
Kind Regards 
Natalia