Subject: Re: 22411061 - Semi Final 1 - Cricket World Cup 2019 - 10/07/2019 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Can we return sellers charge?
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>, Mansi Chhabra <[email-masked]>
Date: Thu, 25 Jul 2019 02:39:17 -0700 (MST)

Hi There, 

With reference to below thread, the agent has escalated the case to payment as advised but Payment team came back and asking for TL approval to be sent to CS payments in order to process the payment. 

Could you please send a TL approval to CS payments. 

Kind Regards, 
Rosette 

From: "Mansi Chhabra" <[email-masked]> 
To: "Maksim Semenov" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 25 July, 2019 12:50:13 
Subject: Fwd: 22411061 - Semi Final 1 - Cricket World Cup 2019 - 10/07/2019 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Can we return sellers charge? 

Hi Maks, 

Please refer to below thread and action accordingly. 

Kind Regards 
Mansi Chhabra 

From: "India Inbox" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]> 
Sent: Wednesday, July 24, 2019 4:38:20 PM 
Subject: Re: 22411061 - Semi Final 1 - Cricket World Cup 2019 - 10/07/2019 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Can we return sellers charge? 

Hi Mansi, 

Seller should be paid then if they provided proof of purchase. 

Please, ask the agent to escalate to payment and leave clear note including "Final Buyer never provided proof of wrong tickets (Delivery Plan: Paper tickets), Buyer refunded by CS error." 

Kind regards, 

Ingrid. 

From: Mansi Chhabra <[email-masked]> 
Sent: 24 July 2019 08:36 
To: India Inbox <[email-masked]> 
Cc: Maksim Semenov <[email-masked]>; Rosette Modiri <[email-masked]> 
Subject: 22411061 - Semi Final 1 - Cricket World Cup 2019 - 10/07/2019 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Can we return sellers charge? 
Hi, 

With reference to TID: 22411061, seller emailed asking why was he charged as buyer reported refused at gate in this case. But the seller provided all the proofs that the tickets were valid. 

Could you please check with relevant team if we can reverse the charges and pay the seller or not. 

Kind Regards 
Mansi Chhabra 

From: "Maksim Semenov" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Wednesday, July 24, 2019 1:50:04 PM 
Subject: Fwd: 22411061 - Semi Final 1 - Cricket World Cup 2019 - 10/07/2019 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Can we return sellers charge? 

Hi Mansi! 

Can you please flag this case to relevant department? 

Regards 
Maks! 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 18 July, 2019 16:13:39 
Subject: 22411061 - Semi Final 1 - Cricket World Cup 2019 - 10/07/2019 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Can we return sellers charge? 

Hi Rosette! 

Buyer on this TID was RAG and we already refund him but Seller emailed us asking - Why I was charged if I fulfilled this order? 
Seller provided us original POP. 

Can we return sellers charge? 

Regards 
Maks!