Subject: Re: 21820585 - Ultimo - 24/05/2019 - PalaLottomatica, Rome, IT - Fan Seller - Seller chasing payment for current transaction
From: Rosette Modiri <[email-masked]>
To: Mansi Chhabra <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Thu, 25 Jul 2019 01:51:19 -0700 (MST)

Hi Mansi, 

The seller needs to provide us with POP then we'll escalate to payment. 

@ Daniele , please request for POP from the seller as advised earlier then escalate to payment. 

Kind Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Sent: Thursday, 18 July, 2019 16:24:51 
Subject: Re: 21820585 - Ultimo - 24/05/2019 - PalaLottomatica, Rome, IT - Fan Seller - Seller chasing payment for current transaction 

Hi Daniele, 

Please request for POP here then we can escalate the case to seller support. 

Regards, 
Rosette 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 18 July, 2019 15:13:26 
Subject: 21820585 - Ultimo - 24/05/2019 - PalaLottomatica, Rome, IT - Fan Seller - Seller chasing payment for current transaction 

Hi Rosette, 

with reference to TID21820585, Seller chasing payment for current transaction. 

Seller shipped tixs on time but UPS was not able to deliver paper tickets in time for the event. Buyer already refunded. 

Initially case was moved to Substitution since there was no update that Seller shipped the tickets within MSBD. Seller then provided proof of shipment and charges were cancelled. 

As per now Seller has not been paid for current transaction and now is chasing payment due to Carrier Fault. 

can you please check if Seller can be paid for current transaction? 

thanks, 

Kind regards, 

Daniele