Subject: Re: 21600435; 25/07/2019;eatro del Silenzio, Lajatico, IT; Broker IT : Call back .
From: Maksim Semenov <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Parvez Alam <[email-masked]>, Siddharth Taneja <[email-masked]>
Date: Thu, 25 Jul 2019 01:42:17 -0700 (MST)

Hi All! 

Done. Informed B about everything. 

Regards 
Maks! 

From: "Rosette Modiri" <[email-masked]> 
To: "Maksim Semenov" <[email-masked]> 
Cc: "Parvez Alam" <[email-masked]>, "Siddharth Taneja" <[email-masked]> 
Sent: Thursday, 25 July, 2019 14:04:01 
Subject: Re: 21600435; 25/07/2019;eatro del Silenzio, Lajatico, IT; Broker IT : Call back . 

Hi Maksim, 

Kindly we cannot contact the Broker IT in this case, you need to inform the buyer that our guarantee doesn't cover a such situation, loss or damaged tickets. 

Please call the buyer and push back. 

Regards, 
Rosette 

From: "Maksim Semenov" <[email-masked]> 
To: "parvez" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Siddharth Taneja" <[email-masked]> 
Sent: Thursday, 25 July, 2019 13:44:50 
Subject: Re: 21600435; 25/07/2019;eatro del Silenzio, Lajatico, IT; Broker IT : Call back . 

Hi All! 

I called the B and she informed that they forgot tix in Russia and already in Italy now. I explained that we not covering such issues. Anyway she asked maybe we can do something. 
Rosette, can you please check this issue and answer about updates? 
Buyer is waiting phone call from me 

Regards 
Maks! 

From: "Parvez Alam" <[email-masked]> 
To: "Maksim Semenov" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Siddharth Taneja" <[email-masked]> 
Sent: Thursday, 25 July, 2019 12:50:42 
Subject: Fwd: 21600435; 25/07/2019;eatro del Silenzio, Lajatico, IT; Broker IT : Call back . 

Hi Maksim, 

Can you call this buyer, he wants to speak with Russian agent. Event is just 11 hours away. 

Kind Regards 
Parvez Khan 

From: "Siddharth Taneja" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Thursday, 25 July, 2019 12:46:04 
Subject: 21600435; 25/07/2019;eatro del Silenzio, Lajatico, IT; Broker IT : Call back . 

Hi Pravez, 

With reference to above TID, can you please assign this case to Russian Agent, as the customer wants to speak in Russian Agent . 

Kind Regards, 
Siddharth