Subject: Re: cases to reassign
From: Rosette Modiri <[email-masked]>
To: Mbala Zolana <[email-masked]>, Neha Sagar <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Tue, 23 Jul 2019 10:17:07 -0700 (MST)

Hi All, 

Could you please take ownership of the below cases. 

@ Mbala please take ownership of BR cases. 
@ Neha please take ownership of EN cases. 

Thanks for your consideration. 

Kind Regards, 
Rosette 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 23 July, 2019 22:24:34 
Subject: cases to reassign 

Hi Rose, 

Can you please assign the below cases to the respective agents: 

22006421: Email bounce(BR) 
22311408: Case was flagged to inform Broker AR of the new address(waiting for updates from SS team) (EN) 
22718969: Buyer needs to be called and confirm if he was able to collect the tickets at the venue(BR) 
22376225: Case was assigned to a night shift agent who did not take ownership of the case(EN) 
22610010: Email bounce(BR) 
22585327: Case was assigned to me to call the buyer and check if she was able to collect the tickets at the given location. Buyer has been contacted and i replied to your email(BR) 

Regards, 
Edivaldo