Subject: Re: 22585327 - São Paulo vs Chapecoense – Pacote de Hospitalidade - 22/07/2019 20:00 (Local) - Morumbi Stadium, São Paulo, BR - Primary - Change of pickup identity
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Tue, 23 Jul 2019 09:55:27 -0700 (MST)

Hi Ingrid, 

The agent has called the buyer however she reported that they never collected the tickets, she bought these tickets for someone else due to that she asked for change of the pickup name. The person was unable to collect their tickets hence they had purchased the new ones. 

Could you please confirm if the buyer can be refunded here ? 

Kind Regards, 
Rkosette 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 23 July, 2019 21:48:54 
Subject: Re: 22585327 - São Paulo vs Chapecoense – Pacote de Hospitalidade - 22/07/2019 20:00 (Local) - Morumbi Stadium, São Paulo, BR - Primary - Change of pickup identity 

Hi Rose, 

The buyer was unhappy with the service as she was first informed over the phone and email that the tickets would be delivered to her address, and then told that the tickets would be available for pick-up at the stadium. 

The tickets were not for her and the person was unable to collect them at the stadium and ended up purchasing new ones. 

Regards, 
Edivaldo 

From: "Rosette Modiri" <[email-masked]> 
To: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
Cc: "India Inbox" <[email-masked]> 
Sent: Tuesday, 23 July, 2019 21:19:43 
Subject: Re: 22585327 - São Paulo vs Chapecoense – Pacote de Hospitalidade - 22/07/2019 20:00 (Local) - Morumbi Stadium, São Paulo, BR - Primary - Change of pickup identity 

Hi Edivaldo, 

Can you please call the buyer here and check if there was any issues with the pick up or not. 

Kind Regards, 
Rosette 

From: "India Inbox" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 23 July, 2019 21:11:11 
Subject: Re: 22585327 - São Paulo vs Chapecoense – Pacote de Hospitalidade - 22/07/2019 20:00 (Local) - Morumbi Stadium, São Paulo, BR - Primary - Change of pickup identity 

Hi Rosette, 

Can you please ask one of your agents to call the Buyer in order to confirm if there were any issues with the pick up here? 

Kind regards, 

Ingrid. 

From: Rosette Modiri <[email-masked]> 
Sent: 22 July 2019 14:02 
To: India Inbox <[email-masked]> 
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]> 
Subject: TID: 22585327 - São Paulo vs Chapecoense – Pacote de Hospitalidade - 22/07/2019 20:00 (Local) - Morumbi Stadium, São Paulo, BR - Primary - Change of pickup identity 
Hi There, 

With reference to the above TID, the buyer would like to change the pickup name to Anderson Macedo. 

Could you please inform Primary that Anderson Macedo will be picking up the tickets of this transaction. 

Event is in 9 hours away. 

Kind Regards, 
Rosette 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 22 July, 2019 19:27:08 
Subject: 22585327 - São Paulo vs Chapecoense – Pacote de Hospitalidade - 22/07/2019 20:00 (Local) - Morumbi Stadium, São Paulo, BR - Primary - Change of pickup identity 

Hi Rose, 

The buyer of this transaction contacted requesting to change the pickup identity to: Anderson Macedo. 

Can you forward this to Primary? 

Regards, 
Edivaldo