Subject: TID: 22311408 - Feedback
From: Rosette Modiri <[email-masked]>
To: parvez <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Tue, 23 Jul 2019 08:02:51 -0700 (MST)

Hi Parvez, 

Can you please review this case with Josue , the agent failed to take the ownership of the case. 

Kind Regards, 
Rosette 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 23 July, 2019 19:40:14 
Subject: Feedback 

Hi Rose, 

Here, the tickets were returned to the Seller due to an issue with the DA. A note was left saying: 
- Seller tried to deliver tickets yesterday but there was no one at DA 
- Advised buyer to confirm DA, seller notified 
- Follow up set by 13:00 UTC to check on updates 
- Please escalate to SS when buyer replies so we can notify seller 

The agent @Josue missed the note and instead of informing SS team, he updated the DA on the system and wrapped up the case. 

Could you please give this agent a feedback on this and make sure it doesn't happen again. 

Regards, 
Edivaldo