Subject: Feedback
From: Edivaldo Manuel Augusto Pereira <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 23 Jul 2019 07:10:14 -0700 (MST)

Hi Rose, 

Here, the tickets were returned to the Seller due to an issue with the DA. A note was left saying: 
- Seller tried to deliver tickets yesterday but there was no one at DA 
- Advised buyer to confirm DA, seller notified 
- Follow up set by 13:00 UTC to check on updates 
- Please escalate to SS when buyer replies so we can notify seller 

The agent @Josue missed the note and instead of informing SS team, he updated the DA on the system and wrapped up the case. 

Could you please give this agent a feedback on this and make sure it doesn't happen again. 

Regards, 
Edivaldo