Subject: Re: 22210472 - Ludovico Einaudi - 23/07/2019 21:15 - Teatro Romano, Fiesole, IT - fan seller - need to check if we can move to replacement
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Tue, 23 Jul 2019 12:10:05 +0000

Hey both,

Valentina, can you please call UPS and ask them more information about it ?

We need to know if buyer check with their neighbors as the delivery has been signed for.

Once UPS called, please inform me of the outcome in this email and we will review.

Buyer has about 1 hour to go to the event to that we can ad 1 hour for them to arrive on time and before the event starts.

Letting us 5 hours to take action and see if we replace.

Prior taking the decision, we need more information on the situation.

Thanks,
Claire

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 23 July 2019 11:47
To: India Inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Subject: TID: 22210472 - Ludovico Einaudi - 23/07/2019 21:15 - Teatro Romano, Fiesole, IT - fan seller - need to check if we can move to replacement

Hi There,

With reference to the above TID, the buyer has reported that she didn't receive the tickets. As per UPS TN, the tickets were delivered on 18/06/2019 however the buyer never reported any issue about the delivery and I checked the case history, the buyer opened the email regarding the delivery of tickets on the same day 18/06/2019.

Could you please advise if we can move the order to pending replacement or not as we are not convinced if the buyer is saying the truth or not.

Event is in 8 hours away.

Kind Regards,
Rosette
________________________________
From: "Valentina Bonente" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 23 July, 2019 14:03:44
Subject: 22210472 - Ludovico Einaudi - 23/07/2019 21:15 - Teatro Romano, Fiesole, IT - fan seller - need to check if we can move to replacement

Hi Rose,

This buyer informed us today that she did not receive the tickets. According to UPS tickets were delivered on 18/06/19. She has never reported any problem.

Can you please check with the relevant department if we can do something. I am not sure she is telling the truth.

Thanks
Valentina